Not at all what I expected from Royal Caribbean. Very disappointed.

Freedom of the Seas Cruise Review to Caribbean - Western

CruiseJen2014

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 39

Overall rating:

2 out of 5

7 Night Western Caribbean (Port Canaveral Roundtrip)

Sail date: December 07, 2014

Ship: Freedom of the Seas

Cabin type: Balcony

Traveled as: Couple

Reviewed: 9 years ago

Review summary

The ship had mechanical issues with one of its engines. What made matters worse is they didn't even tell us until the day of when we got to the port. Each port of call was shortened as a result. Also, because of a medical emergency we missed Cozumel entirely. I understand that medical emergencies are beyond the cruise line's control and getting that person medical care is of the utmost importance, but I felt the cruise line hid behind that. Yes, that was an unexpected thing that happened, but had your engine been working properly you would have still been in Grand Cayman or would have just left. The family could have gotten medical care a lot sooner and we would have still made it to Cozumel. Also, the customer service on board left a lot to be desired. I ordered a special romance package where certain items were supposed to be delivered to the stateroom and I had to ask two separate time for them to deliver the right stuff. The soda machines on the boat were cool, but the ones of Deck 5 consistently had problems and were either out of order or the cups wouldn't register in the machine. The little "thank yous" you get for being a Crown and Anchor " member seem to not be as good. They no longer give you the booklet, just a piece of paper. When we tried to use one of the coupons they said we couldn't because that item was already on sale. I could go on and on, but bottom line, very disappointed. My husband and I will cruise Disney next time. Disney is a better experience over all and they have pretty good customer service.