The cruise staff was not prepared as we expected for motorized wheelchair , deafness etc .

Item: Disney Dream
Rating: 3.9
Author: lefty445

Disney Dream Cruise Review to Canada, New England, New York

lefty445

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 15

Overall rating:

3.9 out of 5

Verified Review

4 Night Halloween On The High Seas Canada (New York Roundtrip)

Sail date: October 17, 2023

Ship: Disney Dream

Cabin number: 6008

Traveled as: Couple

Reviewed: 7 months ago

Review summary

I wish the supervisors were more aware of requests of special services

Embarkation

5 out of 5

The staff at embarked was excellent

Ship experiences

Food and Dining

2 out of 5

The main dining room the first night told us they were not prepare for a motorized wheelchair and suggested in the future to use another dining room

Onboard Activities

1 out of 5

We were informed to call guest service 30 minutes prior to using the pool lift, did that waited over 3 hours for them to install pool lift much to the embarrassment of my party then informed that guest services needed 24 hours notices

Entertainment

5 out of 5

The shows were great had sign language interpreters totally enjoyed them

Service and Staff

4 out of 5

The supervisors at guest service were totally inadequate , just kept saying Sorry for the accommodations the crew were excellent , but their hands were tied.

Ship Quality

5 out of 5

Very clean and were wiping down everything

Cabin / Stateroom

5 out of 5

Staff was excellent

Ship tip

Be prepare to follow thru with guest services

Thumbs up

Ports of call

New York, New York

5 out of 5

Disembarkation

5 out of 5

Staff porters were great

5 Comments

Other reviews of this sailing

Fantastic Halloween cruise to Canada