Crown Princess Cruise Reviews - Reviews

I really enjoyed the cruise. I was definitely one of the younger people there at 26 and since I went by myself I spent a good amount of time at the bar exploiting the 15 drinks a day drink package hahaha. But I was pleasantly surprised to find some of the best bartenders I have ever had the pleasure to be served by. I had my spots that I posted up at and started to be familiar with the amazing staff on board. The seated options for food that are included were great! 5 days is just long enough to feel like a vacation but not long enough for your health to stay suffering from all the booze and good food 😊

Not delivered what advertised. The menu offers vast choices of alcohol. All my orders of drinks priced $18 which are covered by my alcohol package were declined or cancelled. Instead offered $10-$12 substitution. It is cheating. This part was greatly disappointing.

Lucky cruisers! The weeks prior to our cruise showed rain, wind and cold weather in Alaska. We were ready for it, but got a great surprise all week long. One of the first days had clouds and wind, so we didn't get much deck time. The rest of the week offered either great sunny deck time or sunny excursions. The crew was gracious, polite and helpful, and they did all they could to make our trip as memorable as possible. Entertainment was fun, food was delicious -- pizza, burgers, tacos, hot and cold beverages on deck -- and the bartenders made us feel like family. What more can a person ask for on vacation?

I'll absolutely go back to Alaska, and I'll cruise again. Just not on Princess.

over all it was a good vacation I don't like the fact that because the ship was down 1 engine that we didn't get to go to correct stops with no compensation for it! also there are quite a few large people on your ships but most of your chairs were not built for them I saw 1 woman so squished into a chair that she was in pain think about it!!

Princess is still working the kinks out from COVID but in general, Princess is much better than any other cruise line we have been on.

Too many charges for a cruise that you pay a lot for to begin with, every stop was long lines and very little time to do anything! Icy Strait wasn’t worth giving up Ketchikan for and the docking fees that we paid for Ketchikan should be refunded! I probably won’t go on another Princess Cruise!

Cruise was nice, but Princess cancelled our Ketchikan port visit and substituted Icy Strait Point, a cruiseline owned stop which was basically just a bunch of cruiseline owned tourist shops. I should have complained to the cruiseline or asked for at least a partial refund, but ran out of time due to other issues.

Very enjoyable, food was excellent, service was outstanding and we are very happy we went on this cruise.

Started out with issues from customer service. Was told multiple lies from different agents "credits will be applied to your account once you get onboard the ship", "you can make reservations for your party of 18 with the maitre-d when you get to the restaurant". Had to call three days in a row, waiting on hold for FIVE hours the last day, so I could get refunded for our cancelled excursion. Customer service is a joke. Don't believe anything they say, once you get ahold of a person hours and hours later. Ridiculous. Got through embarkation quickly, easy to navigate. First day at Juneau was great, loved the excursion and dinner Skagway, enjoyable Very disappointed Ketchikan was removed Glacier Bay wasn't viewable, had to turn around, understandable but still disappointing Icy Strait Point, too short of time at port. Victoria, didn't get off boat, also too short of time at port, too late to visit famous garden Disembarkation, easy, no issues

The Crown had known propulsion problems, but nothing can be done about the engine failure, and yes the ship was traveling at low speeds. Juneau was a short stop, as was Icy Strait. Skagway was too long, but we assume it was to accommodate the Glacier Bay scheduling. Bottom line, we had a very pleasant cruise and our concerns pre-sailing were unfounded.

Cruise had issues before we even left lost a port due to ships engine problem. Medallion didn’t ever work completely. Internet was spotty at best. Dinning room boat engine was so loud u couldn’t enjoy. Our deck smelled like dead animals

This was our first cruise and we are very disappointed. Princess said the ship was under maintenance and cut all of our port time down and eliminated Ketchikan. The weather is not their fault but it was rainy and gray most of the trip and we had severe seas where probably half the ship and crew got sick. Thankfully I had brought Dramamine but wanted to buy more and they had run out. This was a very disappointing and expensive trip

Not a good itinerary in my opinion. Not enough variety on the ship for as much time as you're on it.

The cruise was everything we expected. It was rainy and cold, but we came to rest and taken care of. We enjoyed our balcony room and the dining rooms and entertainment in the evenings. We wished there were cookies available, but this cruise had almost none.

It was our first and probably last cruise. They changed our itinerary 3 times and cut our shore time so we hardly had time to do anything and totally missed Ketchikan. Because the ship was not operating on all of its engines when we hit rough seas it was rougher than it should’ve been

the scenery was beautiful and my cabin was nice except for the mattress issue - I have a back problem and could not sleep on those beds; hidden charges for restaurants was a negative; then finally I caught COVID on the cruise - got sick the last day and travel home was miserable; I tested positive at the ER when I got home

We had such a lovely family vacation . We'd recommend it to everyone who doesn't want to spend their entire vacation driving in Alaska. Princess Crown was the best choice for us for value and amazing service! Our only complaint is the children who were mostly unsupervised next door in D209. Their noise level was awful and we did have a lot of trouble getting any intervention since the guest services desk did not answer the phone during the night. Next cruise we'll be a lot more vocal about that early in the cruise and demand to be moved since the children were unsafe and impolite.

Overall, it was a relaxing trip. The only disappointment was the lack of variety for entertainment. Mostly it seemed to be karaoke or trivia games. And during sunny days on the deck, they didn’t have a dj playing. It seems most Alaska cruises never take advantage of warm, sunny days at the pool deck.

American Airlines was the travel agent. They were fault on a couple of promises: 1) their price guarantee was phony and they did not honor it; and 2) they indicated we would get an upgrade (my wife's elite status also is suppose to provide it), and we did not. This was particularly offensive when there were plenty of open cabins at a higher grade.