One major incident ruined a perfect vacation

Celebrity Reflection Cruise Review to Transatlantic

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 119

Overall rating:

1 out of 5
Verified Review
Celebrity Reflection

16 Night Transatlantic & Western Europe (Miami To Rome)

Sail date: April 22, 2017

Ship: Celebrity Reflection

Cabin type: Balcony

Cabin number: 1584

Traveled as: Couple

Reviewed: 6 years ago

Review summary

We had 12 excellent cruise days. Unfortunately the cruise duration was 16 days :(

What went awfully wrong? One of the entertainers insulted me, called me stupid, idiot, and stated that "we don'the want people like him in the audience". I complained to the cruise director, guest relations maker and Hotel Director. I got plenty of empty no-apology apologies,  but essentially the senior leaders on board Celebrity Reflection not only justified and supported the entertainer. They blamed me for seating up front! Actually 3rd row.

Be aware that for this Celebrity crew, being insulted, humiliated and discriminated is OK, all part of what they call "lighthearted comedy". I fail to see the comedy in being called an idiot, and being discriminated by an employee of the cruise line. Do you?

We had a good 12-days cruise. We thought we had paid for 16 days. Vacation ruined by Celebrity Reflection incompetent hotel Director and Celebrity'so awful customer service.  Beware! Celebrity thinks that insulting passengers is ok.

 

Ship experiences

Food and Dining

5 out of 5
Excellent food and outstanding service on Blu restaurant. The Blu venue is pretty crowded, much more than in older ships like Infinity. Place lacks intimacy, less than a foot between tables. The few window tables are best, in very high demand.

Entertainment

1 out of 5
One unprofessional, bully entertainer ruined our cruise. Other entertainers were excellent. In fact a good comedienne doesn't need to insult guest to be funny. Gareth Oliver, never again

Service and Staff

5 out of 5

Cabin / Stateroom

3 out of 5
Cabin was OK. Smaller than similar cabins on Constellation or Infinity. Smaller closet but added storage over bed headboard. TV moved to one side and swinging off the wall. Hard to keep steady when ship was rocking.

Ship tip

Don't expect guest relations to be of much help. Their first response to any problem is "we can't help you". Perhaps it was just this crew, as in other cruises response was much better and friendlier.

Ports of call

Santa Cruz De Tenerife, Canary Islands

5 out of 5

Malaga, Spain

5 out of 5
Best place!

Cartagena, Spain

3 out of 5
Too far from ship to town, shuttle bus was not very useful.
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