One major incident ruined a perfect vacation
Celebrity Reflection Cruise Review to Transatlantic
16 Night Transatlantic & Western Europe (Miami To Rome)
Sail date: April 22, 2017
Ship: Celebrity Reflection
Cabin type: Balcony
Cabin number: 1584
Traveled as: Couple
Reviewed: 6 years ago
Review summary
We had 12 excellent cruise days. Unfortunately the cruise duration was 16 days :(
What went awfully wrong? One of the entertainers insulted me, called me stupid, idiot, and stated that "we don'the want people like him in the audience". I complained to the cruise director, guest relations maker and Hotel Director. I got plenty of empty no-apology apologies, but essentially the senior leaders on board Celebrity Reflection not only justified and supported the entertainer. They blamed me for seating up front! Actually 3rd row.
Be aware that for this Celebrity crew, being insulted, humiliated and discriminated is OK, all part of what they call "lighthearted comedy". I fail to see the comedy in being called an idiot, and being discriminated by an employee of the cruise line. Do you?
We had a good 12-days cruise. We thought we had paid for 16 days. Vacation ruined by Celebrity Reflection incompetent hotel Director and Celebrity'so awful customer service. Beware! Celebrity thinks that insulting passengers is ok.
Ship experiences
Food and Dining
Entertainment
Service and Staff
Cabin / Stateroom
Ship tip
Don't expect guest relations to be of much help. Their first response to any problem is "we can't help you". Perhaps it was just this crew, as in other cruises response was much better and friendlier.
Ports of call
Santa Cruz De Tenerife, Canary Islands