Crowded = bad service

Item: Carnival Sunshine
Rating: 2
Author: kevinwl32

Carnival Sunshine Cruise Review to Caribbean - Eastern

kevinwl32

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 7

Overall rating:

2 out of 5

Verified Review

8 Night Eastern Caribbean (Port Canaveral Roundtrip)

Sail date: April 16, 2016

Ship: Carnival Sunshine

Cabin type: Inside

Cabin number: 6195

Traveled as: Family (older children)

Reviewed: 8 years ago

Review summary

Carnival really sacrificed the comfort and customer service for their bottom line. Service was terrible due to ship overcrowding and not enough space. Food suffered, their staff was grouchy, and the space to enjoy the sun on deck was non existent. Won't ever go on this ship again.

Ship experiences

Food and Dining

3 out of 5

First time buffet dining has had SAME food every day. No variety. Not the greatest tasting. Pizza was excellent, as well as burgers. Diningroom was less than good. Had much better on other Carnival ships. Service was slow, missed shows last 2 nights due to slow service. 2 1/2 hrs from start to finish.

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Loved comedians

Service and Staff

3 out of 5

Our room steward Jurata was EXCELLENT! Diningroom staff were slow and grouchy. Probably because ship was so crowded.

Ship Quality

3 out of 5

Hated walking thru smoke filled casino to get to dinner. Not enough room for all the guests. Shows are packed and venues are too small.

Cabin / Stateroom

5 out of 5

Ship tip

Don't sail on the Sunshine. They sacrificed customer service and comfort for the bottom line when they redesigned it from the Destiny. Worst cruising ship we've been on.

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