Dreadful staff... Avoid this ship

Brilliance of the Seas Cruise Review to Europe - Mediterranean

duane951

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 7

Overall rating:

1 out of 5

Verified Review

12 Night Mediterranean Greek Isles (Barcelona Roundtrip)

Sail date: May 26, 2016

Ship: Brilliance of the Seas

Cabin type: Inside

Traveled as: Couple

Reviewed: 7 years ago

Review summary

The itinerary was great, but most of the staff were terrible. There were exactly 4 great staff members but the rest could not resolve problems THEY created and did not care. (Act silly, they somehow would blame you for their mistakes). I've sailed 3 times on RC, and 6-7 total cruises. This by far was the worst. Also, the ship is old and tired.

I would regimen this itinerary, just use a different cruise line.

Ship experiences

Food and Dining

1 out of 5

The main dining room messed up our anytime dining. (Which we had pre-ordered weeks before), and refused to resolve it and blamed us for "changing our minds", which we never did. We went twice and never went back. Also, everyone's steak was way over cooked and they could not get it right, and suggested it was too dark to see how it was really cooked.

Entertainment

3 out of 5

Service and Staff

1 out of 5

Could not problem solve and did not seem to care.

Cabin / Stateroom

3 out of 5

Ship tip

Double check to make sure they give you your MyTime dining ahead of time. Our said MyTime AND had a table number. They made a mistake and out both, but would not honor the MyTime without a HUGE hassle. Terrible

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