Zaandam Cruise Review to Alaska

Contributor Level: Purser

7+ cruises


Helpful Votes

4 out of 5

Much Better Than Expected!

Sail Date: July 15, 2012

Reviewed: 4 years ago

Traveled As: Couple

Room Type: Inside

We booked this cruise with trepidation, as the reviews of the ship (andf Holland America in general) were, at best, mixed. But boy, were we pleasantly surprised!

Having sailed 30+ times, we are not novices when it comes to judging ships. The Zaandam far exceeded our expectations. The staff---especially the servers in all the restaurants---were wonderful. The food was better than most and reminded us of the kind of choices we used to get on all cruiselines.

The ship is older but charming. The staff is constantly cleaning and polishing, and they seem to take pride in their ship. The cabin size was larger than on similar ships. Lines onboard were quite manageable and moved quickly. The ship's overall size (on the small size) is actually preferred over the mega ships that require one to wait in line for elevators, wait in line flor food, fight crowds for deck space, etc.

Pros: Superior service was just like the good 'ole days

Cons: Seward was a waste of time

Recommends Zaandam? Yes!

Ship Quality
Elevators arrived quickly; ship is very easy to navigate and well laid-out; public areas are scattered and varied.
Food and Dining
The food in the Lido buffet was much better than we'd heard. They even had crab legs one night! The Rotterdam Restaurant was a good sitdown option and has great windows for viewing while dining. Our first day aboard\, we met a server in the Lido who asked our names. The next day\, not only did he remember us by name\, but he'd even saved us a covted table by the window. Who does that?
Cabin / Stateroom
Cabin was larger than on other ships and very clean.
Service and Staff
EVERYONE (well\, except the snooty maitre d' in the Rotterdam) went above and beyond. They seemed genuinely happy to see us\, were extremely welcoming and polite\, never seemed put out by requests\, and were by far the best we've encountered in years!
Shows were okay\, though slightly hokey.

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