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Zaandam Cruise Review to Hawaii

Experience: 7+ cruises
Reviews: 0
Helpful Votes: 4

Overall Rating:

1 out of 5
Verified Review
17 Night Circle Hawaii (Vancouver To San Diego)
Sail Date: September 25, 2011
Ship: Zaandam
Cabin Type: Inside
Traveled As: Singles/Friends
Reviewed: 6 years ago

Horrible customer service, loud construction and maintenance going on the ships common areas during peak passenger usage. Fumes and dust from chemicals used in stripping and sanding done by the Holland America maintenance personnel, of wood in common areas during peak passenger usage.

Passengers not allowed to use some of the workout equipment at the gym unless they paid a fee.

Staterooms dirty and run down, rust, mold, and dust. Foul smells emanating from many of the cabins. Furniture and carpets badly stained and in need of cleaning.

Throughout the cruise, the staff would suddenly decide to take away our privileges or our opportunity to disembark at a port because of "unsafe conditions".
For example, the captain decided to skip two of the five Hawaiian ports because of "unsafe conditions". I have at least 30 witnesses that can testify there were no "unsafe conditions" at the time this excuse was being used.

We were treated like inmates in a prison from the time we stood in line to enter the ship for the first time to the time we disembarked.
Staff attitude and behavior varied from artificially saccharine and patronizing to mostly hostile and threatening.

They shut down the few bars and the casino somewhere around 12-12:30. If you were fortunate, they might stay open until 1am.
They closed the pool for most of the cruise because of "unsafe conditions".
They shut down usage of most of the workout equipment that was free because of "unsafe conditions".

Food and Dining

1 out of 5


1 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Cabin / Stateroom

1 out of 5

Pros: Italian Resturant

Cons: Mostly geared toward the infirm, sick, and very elderly. Nicknamed the healthcare ship by the locals in Hawaii.

Recommends Zaandam? No.

Was this review helpful? 4

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