Zaandam Cruise Review to Hawaii

Deck Hand

Experience
7+ cruises

Reviews
0

Helpful Votes
4

1 out of 5

Ship Of Fools, Cruise From...

Sail Date: September 25, 2011

Reviewed: 5 years ago

Traveled As: Singles/Friends

Room Type: Inside

Horrible customer service, loud construction and maintenance going on the ships common areas during peak passenger usage. Fumes and dust from chemicals used in stripping and sanding done by the Holland America maintenance personnel, of wood in common areas during peak passenger usage.

Passengers not allowed to use some of the workout equipment at the gym unless they paid a fee.

Staterooms dirty and run down, rust, mold, and dust. Foul smells emanating from many of the cabins. Furniture and carpets badly stained and in need of cleaning.

Throughout the cruise, the staff would suddenly decide to take away our privileges or our opportunity to disembark at a port because of "unsafe conditions".
For example, the captain decided to skip two of the five Hawaiian ports because of "unsafe conditions". I have at least 30 witnesses that can testify there were no "unsafe conditions" at the time this excuse was being used.

We were treated like inmates in a prison from the time we stood in line to enter the ship for the first time to the time we disembarked.
Staff attitude and behavior varied from artificially saccharine and patronizing to mostly hostile and threatening.

They shut down the few bars and the casino somewhere around 12-12:30. If you were fortunate, they might stay open until 1am.
They closed the pool for most of the cruise because of "unsafe conditions".
They shut down usage of most of the workout equipment that was free because of "unsafe conditions".

Pros: Italian Resturant

Cons: Mostly geared toward the infirm, sick, and very elderly. Nicknamed the healthcare ship by the locals in Hawaii.

Recommends Zaandam? No.

Food and Dining
Cabin / Stateroom
Service and Staff
Entertainment
Children's Programs


Was this review helpful? 4

Be the first to comment


Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Anonymous



*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top