Sail Date: September 01, 2009 Ship: Zaandam Reviewed: 7 years ago
The common areas and our cabin appeared old and wear and tear was visible. Room was very noise and vibrated causing us to not sleep for two nights while ship was traveling on slow speeds. Problems with lost reservations and broken mineral tub in the spa. Rude spa staff. Piano Bar entertainment was wonderful.
Food and Dining
3 out of 5
Food quality and variety was good. Had an issue with a lost reservation. Pinnacle Grill food was excellent.
5 out of 5
Would give the Piano Bar a rating of "The Best". Ship had a variety of activities and the ones we participated in were well run and entertaining. Enjoyed the Alaskan Brewery Tasting and Trivia.
Service and Staff
1 out of 5
Wait staff was excellent and very friendly. Front desk staff not helpful. Encountered a rude spa staff member one night but in general spa staff was friendly.
3 out of 5
Mineral tub in the Thermal Suite was broken one day.
Cabin / Stateroom
1 out of 5
Wear and tear evident. Issues with noise and vibration in our cabin. Noise level increased as you entered our section of the hallway. We had two sleepless nights (while ship traveled at low speeds) due to noise and vibration. Ear plugs were not helpful.
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