Terrible Embarcation Confusion

Cruises: 4-6 cruises

Reviews: 0

Helpful Votes: 3

Review summary

No complaints about the ship although the oceanview rooms seemed small. Cuisine good and staff friendly. However, HAL had difficulty locating our names upon arrival despite assurances from Alaska boarding documents would be at the pier. After finally getting on board, we were told whenever we tried to charge something "you aren't in the computer." Despite having filled out a credit card application upon boarding, the front desk call twice the morning of disembarcation (first call 7:00 AM) advising they didn't have the credit card authorization and to report to front desk to fill out another one. So ship good, administration terrible.

Ship experiences

Food and Dining

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Pros: The ship was beautiful and the cuisine good.

Cons: Slow lines to embark and administrative hassles