Terrible Embarcation Confusion

Zaandam Cruise Review to U.S. - Pacific, Northwest

Experience: 4-6 cruises
Reviews: 0
Helpful Votes: 0

Overall Rating:

3 out of 5
Sail Date: May 01, 2006
Ship: Zaandam
Cabin Type: Oceanview
Traveled As: Couple
Reviewed: 12 years ago

No complaints about the ship although the oceanview rooms seemed small. Cuisine good and staff friendly. However, HAL had difficulty locating our names upon arrival despite assurances from Alaska boarding documents would be at the pier. After finally getting on board, we were told whenever we tried to charge something "you aren't in the computer." Despite having filled out a credit card application upon boarding, the front desk call twice the morning of disembarcation (first call 7:00 AM) advising they didn't have the credit card authorization and to report to front desk to fill out another one. So ship good, administration terrible.

Food and Dining

3 out of 5


1 out of 5
This was the last day of the cruise. Nothing in main showroom. Usual lounge acts in smaller bars.

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Small oceanview room. Very comfortable bed.l

Pros: The ship was beautiful and the cuisine good.

Cons: Slow lines to embark and administrative hassles

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