Zaandam Cruise Review to U.S. - Pacific, Northwest

Contributor Level: Deck Hand

4-6 cruises


Helpful Votes

3 out of 5

Terrible Embarcation Confusion

Sail Date: May 01, 2006

Reviewed: 11 years ago

Traveled As: Couple

Room Type: Oceanview

No complaints about the ship although the oceanview rooms seemed small. Cuisine good and staff friendly. However, HAL had difficulty locating our names upon arrival despite assurances from Alaska boarding documents would be at the pier. After finally getting on board, we were told whenever we tried to charge something "you aren't in the computer." Despite having filled out a credit card application upon boarding, the front desk call twice the morning of disembarcation (first call 7:00 AM) advising they didn't have the credit card authorization and to report to front desk to fill out another one. So ship good, administration terrible.

Pros: The ship was beautiful and the cuisine good.

Cons: Slow lines to embark and administrative hassles

This was the last day of the cruise. Nothing in main showroom. Usual lounge acts in smaller bars.
Ship Quality
Food and Dining
Cabin / Stateroom
Small oceanview room. Very comfortable bed.l
Service and Staff

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