Terrible Embarcation Confusion
Zaandam Cruise Review to U.S. - Pacific, Northwest
Cabin Type: Oceanview
Traveled As: Couple
Reviewed: 12 years ago
No complaints about the ship although the oceanview rooms seemed small. Cuisine good and staff friendly. However, HAL had difficulty locating our names upon arrival despite assurances from Alaska boarding documents would be at the pier. After finally getting on board, we were told whenever we tried to charge something "you aren't in the computer." Despite having filled out a credit card application upon boarding, the front desk call twice the morning of disembarcation (first call 7:00 AM) advising they didn't have the credit card authorization and to report to front desk to fill out another one. So ship good, administration terrible.
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: The ship was beautiful and the cuisine good.
Cons: Slow lines to embark and administrative hassles