Disappointing - Cruise from Hell

Viking Primadonna Cruise Review to Europe - Eastern Mediterranean

Cruises: 7+ cruises
Reviews: 0
Helpful Votes: 9

Overall rating:

2 out of 5
Viking Primadonna

Sail date: September 01, 2011

Ship: Viking Primadonna

Cabin type: Balcony

Traveled as: Couple

Reviewed: 9 years ago

Review summary

Ship quality as expected. Captain made a judgement error passing ships outside the channel and his decision cost us 2 night/3 days stuck on the Danube. Viking communication was minimal and it was poorly handled. 3rd day we had to get rescued by an open air grain barge (no bathrooms) to ride 4 hours to the next port and then ride another 5 hours by bus to Bucharest. We lost 3 days of our vacation and despite our efforts to work with Viking have heard nothing from them to date

Ship experiences

Food and Dining

3 out of 5
Food was adequate

Entertainment

1 out of 5
Lost 3 days of excursions

Service and Staff

3 out of 5
Crew were the bright spot as they really tried. Marcella, Cruise Director, did all she could but had no support from Viking Management to help handle this fiasco

Ship Quality

1 out of 5
Ship was okay - easily stuck not good

Cabin / Stateroom

3 out of 5
Lodging adequate

Pros: Tranyslvannia Post Trip

Cons: Captain got boat stuck - lost 3 days of cities & excursions

Recommends Viking Primadonna? No.

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