Are you kidding?
Viking Prestige Cruise Review to Europe
Sail date: June 01, 2012
Ship: Viking Prestige
Cabin type: Oceanview
Traveled as: Family (older children)
Reviewed: 7 years ago
Review summaryViking has just pulled the biggest gaffe of any cruise line we have ever used. We booked a river cruise from Budapest to Amsterdam 10 months ago. We also booked our airline through them (and paid a $300 premium to arrive one day early with preferred selection for our air travel). Our airline seat assignments were arranged. Five months ago, the airline switched to a larger plane. Viking did not tell us or our travel agent of the plane and seat changes....and we did not find out about them until after we received our final packet of information from Viking. The package showed the seat assignments we had selected for the return flight, but no seat assignments shown for the departing flight, probably because they were embarrassed about how miserable they were. We have been given the WORST POSSIBLE seat assignments. For our long flight to Europe, the four members of our party have been given the MIDDLE SEAT in FOUR DIFFERENT ROWS. We are now told it is too late to change our seat assignments. Why were we and our travel agent not informed of this change? Who in the world decided to split up a party of four who had originally been sitting together? Shouldn't some effort have been made to keep a party, who booked 10 months in advance and had originally been assigned adjoining seats, together again on the second, larger plane which has many more desirable seats? We are VERY UNHAPPY...both with our seat assignments and with Viking's unwillingness to deal with THEIR mistake. This was supposed to be such a special trip for us, one we had looked forward to for several years. Our first (and last) Viking trip has not even begun and we are already disappointed.
Pros: Great itinerary
Cons: They refuse to rectify their plane reservation error