most disappointing cruise

Star Princess Cruise Review to South America


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 2

Overall Rating:

2.0 out of 5
14 Night Cape Horn Route From Rio (Rio De Janeiro To Santiago)
Sail Date: January 04, 2016
Cabin Type: Balcony
Cabin Number: B432
Traveled As: Couple
Reviewed: 1 year ago

This was our 9th cruise with Princess and our 23rd cruise overall. The most disappointing cruise. It began with a horrendous embarkation in Rio. It was a very hot day, there were no porters to assist with luggage and no Princess personnel assisting outside the terminal to direct the proceedings. The local staff in the terminal did not speak English and were of little to no help. this process took hours.

We were unable to dock in the Falklands and unable to tender into Ushuaia. Then we personally had a horrible experience on a speedboat excursion arranged through Princess, and were eventually transferred to a small Zodiac boat to take us back to the dock. A very dangerous situation for approximately 50 +/- people, many of whom were violently seasick. Our land trip was wonderful, and was a good ending to a very disappointing 14 day cruise........I think Princess should revisit this itinerary and embarkation location.

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5
needs some updating in cabins...carpet poor and bedside lampshade was torn.

Cabin / Stateroom

3 out of 5
Kept clean by Cabin Steward...but in need of a lift. See above comments.

Ship Tip

Food and wait staff were very good.

Arranged for a personal guide before embarkation to see the highlights of Rio. Definitely worth it. Rio was unprepared for embarkation.
5 out of 5
1 out of 5
Princess should investigate the excursion vendors further before planning an excursion. The speedboat to see the penguins were unprepared for rough weather. Their dock was in disrepair and dangerous.
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