Star Princess Cruise Review to South America

Contributor Level: Purser

7+ cruises


Helpful Votes

2 out of 5

most disappointing cruise

Sail Date: January 04, 2016

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

This was our 9th cruise with Princess and our 23rd cruise overall. The most disappointing cruise. It began with a horrendous embarkation in Rio. It was a very hot day, there were no porters to assist with luggage and no Princess personnel assisting outside the terminal to direct the proceedings. The local staff in the terminal did not speak English and were of little to no help. this process took hours.

We were unable to dock in the Falklands and unable to tender into Ushuaia. Then we personally had a horrible experience on a speedboat excursion arranged through Princess, and were eventually transferred to a small Zodiac boat to take us back to the dock. A very dangerous situation for approximately 50 +/- people, many of whom were violently seasick. Our land trip was wonderful, and was a good ending to a very disappointing 14 day cruise........I think Princess should revisit this itinerary and embarkation location.

Cabin / Stateroom
Kept clean by Cabin Steward...but in need of a lift. See above comments.
Embarkation and Disembarkation
see above
Ship Quality
needs some updating in cabins...carpet poor and bedside lampshade was torn.
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining
Rio De Janeiro, Brazil Arranged for a personal guide before embarkation to see the highlights of Rio. Definitely worth it. Rio was unprepared for embarkation.
Port Stanley, Falkland Islands
Cruise Cape Horn
Ushuaia, Tierra Del Fuego, Argentina
Punta Arenas, Chile
Princess should investigate the excursion vendors further before planning an excursion. The speedboat to see the penguins were unprepared for rough weather. Their dock was in disrepair and dangerous.
Valparaiso (Santiago), Chile


Food and wait staff were very good.

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