wonderful cruise - Terrible experience with cruise line

Item: Silver Wind
Rating: 4.4
Author: dmcowanlaw1

Silver Wind Cruise Review to Europe - Northern Europe

dmcowanlaw1

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 4

Helpful Votes: 129

Overall rating:

4.4 out of 5

Verified Review

9 Night Arctic & Greenland (Longyearbyen To Tromso)

Sail date: July 12, 2023

Ship: Silver Wind

Cabin type: Suite

Cabin number: 447

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Pre-cruise was terrible. Got disinformation; got different answers from different people. Changed information from to time. Got email which was wrong the night before cruise when passengers traveling so couldn't act on. Accounting poor. Very frustrated. Pre-cruise hotel a mess. Crusie was great but the before problems totally distracted from it.

Embarkation

1 out of 5

Got conflicting information for weeks including the night before departure. Ill equipped for mobility limited passenger.

Ship experiences

Food and Dining

5 out of 5

service was great. food very good

Onboard Activities

4 out of 5

Entertainment

not available

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5

needed more storage

Ports of call

Longyearbyen, Spitzbergen, Norway Did not visit port

just6 boarded

Thumbs Up 0

Cruise & Explore Svalbard, Norway

5 out of 5

Cruise/Explore Bear Island

4 out of 5

Skarsvag, Norway

5 out of 5

CRUISE GJESVAERSTAPPAN ISLANDS, NORWAY

5 out of 5

Tromso, Norway Did not visit port

just went to airport

Thumbs Up 0

Disembarkation

5 out of 5

4 Comments

javawoody 1 year ago

Appreciate you sharing your experience

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AuntPinkie 1 year ago

Appreciate your feedback. Sorry you were disappointed.

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cruising2004 1 year ago

Thank you for sharing your cruising experience.

Thumbs Up 1

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Gwbigdog 1 year ago

Thanks for sharing your cruise

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