Silversea Expedition Staff South Georgia Antarctica

Silver Cloud Cruise Review to Other (Asia/Africa/Middle East)

Cruises: 7+ cruises
Review: 1
Helpful Votes: 38

Overall rating:

4.4 out of 5
Silver Cloud

16 Night Antarctic Expedition (Punta Arena To Ushuaia)

Sail date: November 14, 2021

Ship: Silver Cloud

Traveled as: Large Group

Reviewed: 3 years ago

Review summary

Punta Arenas to Punta Arenas Embark date: 11/14/2021 Debark Date: 11/30/2021 I have booked about 7 expeditions with Silversea in the past and they are impeccable from top to bottom. Everyone is very friendly, kind and they what’s best for you. They will even open a restaurant for your pleasure; if for example, the grill is closed due to bad weather. The butler, waitstaff, management, and expedition staff were excellent. This time around, the expedition staff is mediocre. The expedition staff used to want what’s best for you but are busy taking their own photographs and are a hypocritical bunch of know it all. They have hired some new staff and what a bunch of idiots. They are too busy taking photos of themselves and selfies. The new expedition staff will tell you what to do, where to walk and where to breathe. Some will scold you, even if you deviate from the walking path by one inch! There isn’t even any penguin highway. The new hires they have hired are not educated. They are young, foolish and have control issue. Just read their biographies, it is pathetic. You are a guide? For what? I have proof of photos of their hypocrisy. They need to be fired right away. What happen Silversea/ Royal Caribbean? We paid $50,000 dollars for what? To be told what to do by high school dropouts? But their resume says, I guide? What a pathetic SELECT FEW expedition staff.

Embarkation

5 out of 5
Perfect

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

1 out of 5

Entertainment

5 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5
Perfect

Cabin / Stateroom

5 out of 5

Ship tip

If you need sea sickness drugs make sure you take them prior to sailing

Ports of call

Punta Arenas, Chile

5 out of 5

South Georgia Island

5 out of 5

Cruise Drake Passage

5 out of 5

Elephant Island, South Shetland Islands

5 out of 5

Cruise Antarctic Peninsula

5 out of 5

SOUTH SHETLAND ISLANDS

5 out of 5

Disembarkation

3 out of 5
Left in airport by silversea. All guests had to get their bags in parking lot.

Traveler Photos

Silversea "know it all staff"
Was this review helpful? 38

6 Comments

Cruisers4Lyfe     4 months ago

Thanks for sharing

amncsvalbard    3 years ago

Thank you everyone. I have emailed Silversea regarding my concern about the expedition staff. I have yet to hear from them. I think they are just desperate and will hire anyone due to the start of cruising again. But the new expedition hires/ staff do not embody silversea's excellent service. It is just sad and frustrating that these people got hired.

javawoody    3 years ago

Great itinerary, sorry to hear about staff issues

AuntPinkie    3 years ago

Appreciate your feedback. Great itinerary. Glad you enjoyed your cruise.

izrgreen    3 years ago

Thank you for the review

cruising2004    3 years ago

I’m sorry to hear about your experience