Ragged around the edges

Serenade of the Seas Cruise Review to Caribbean - Southern


Contributor Level: Third Mate
Experience: 7+ cruises
Review: 1
Helpful Votes: 11

Overall Rating:

2.0 out of 5
Verified Review
11 Night Southern Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: February 15, 2016
Cabin Type: Balcony
Cabin Number: 7604
Traveled As: Couple
Reviewed: 1 year ago

SadAs a 20 year loyal Royal Carribean customer it is obvious that either management does not care about the smaller older ships or is trying to improve the bottom line by cutting the quality of food. They continue to have crews that are exceptional and friendly but the staterooms are getting shabby and the deployment of on deck services are not thought out. They seem to be jammed into spaces that do not fit. I accept I am not on the Oasis. If I wanted the Oasis I would book on the Oasis. 

 

A sorry excuse  use for a mattress, noisy decks playing reggae music blasting with nowhere to hide. Inappropriate for age of passengers. Chops had the worst sirloin steak I ever tried to eat. Rained the night I had an appointment to Izumi. Difficult and dangerous to access restaurant by open wet and windy deck.

 

Getting us out of our staterooms on the last morning and waiting almost two hours beyond our scheduled departure time is not fair.  It has been months since Customs staff have been cut. We had 3 agents to check 2000 passengers. Not RC's fault but keeping the situation from us is not fair.

 

Seems new management lacks sensitivity needed for a SERVICE industry.

 

Do not know if I will return.

SadSadSadAngry

 

 

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
Bad mattress. Not fixed appropriately.
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