Serenade of the Seas Cruise Review to Other (Asia/Africa/Middle East)

Contributor Level: Purser

Experience
2-3 cruises

Review
1

Helpful Votes
7

3 out of 5

Could be better

Sail Date: February 25, 2013

Reviewed: 3 years ago

Traveled As: Couple

Room Type: Inside

Royal Caribbean should have some arrangement for Enter and Exit Visa, we were told by Emirates that we needed only one visa and on embarking we were asked to go to emergency visa counter, where they asked us to pay 2000 dirams on the spot. We agreed, with very unpleasant feeling, and none of the credit cards were going through, they wanted cash, and we do not carry that much cash. I am not well and was sitting under stress in the wheelchair for one hour. Finally my husband went to some higher person, and said to use the manual machine. The lady who first saw us swiped 10 times, I think she had no knowledge!!! I hate to use these words but whole day was not enjoyable with this unfortunate experience. Then they asked us to go to exchange office, they refused to do anything and said to walk to other terminal to get cash. They should have some empathy for wheelchair and older people.. Also before getting visa from Emirates, we phoned Emirates office in Ottawa, UAE Embassy in Ottawa, emailed Royal Caribbean, with no reply. We request some refund as this was not our fault at all.
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