A Great Itinery

Serenade of the Seas Cruise Review to Europe - Mediterranean


Contributor Level: Purser
Experience: 4-6 cruises
Reviews: 0
Helpful Votes: 0

Overall Rating:

3.0 out of 5
Verified Review
12 Night Mediterranean & Greek Isles (Barcelona Roundtrip)
Sail Date: July 16, 2012
Ship: Serenade of the Seas
Cabin Type: Oceanview
Traveled As: Family (older children)
Reviewed: 5 years ago
The ship was clean and the public areas were well maintained. The captain and crew were friendly and accessible. The wait for check-in however was unacceptable, particularly for those who checked in on-line. Our room 3006 was comfortable but noisy. It was directly below the theater and directly above some mechanical device, that clanked at odd hours. The thumping noises during shows were unacceptable. Our room could have been cleaned better. The door on the mini bar was broken the entire 12 days without repair. The toilet clogged three times. Amenities like the bedtime candies on your bed typically found in other lines were missing. The TV offerings were minimal. Our attendant charged us for items in the mini-bar that were not used. The whirlpool in the adult pool did not bubble the entire cruise. The bathroom shower handle was also leaking and broken and was not repaired.

Food and Dining

3 out of 5
The buffet was better than the dining room. Bigger portions and no wait. The dining staff tending to hover over you.

Entertainment

3 out of 5
The ports of call were outstanding. Typical cruise ship activities. This ship needs a self service laundry.

Service and Staff

3 out of 5
Most of the staff was great. Our room attendant was mediocre. He was not aware of the laundry days. When we did submit a bag\, it took 48 hours to get it back and only after we complained. .

Ship Quality

5 out of 5
The ship was comfortable. This ship needs a self service laundry. The ride was superb.

Cabin / Stateroom

3 out of 5
Standard cruise ship layout. Room could have been better maintained. The door to the mini-bar was broken the entire cruise.

Pros: Ports of Call

Cons: Ship Amenities

Recommends Serenade of the Seas? Yes!

Was this review helpful? 2

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Anonymous

Other Reviews Of This Sailing





*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top