Serenade of the Seas Cruise Review to Europe - Mediterranean

Contributor Level: Purser

Experience
4-6 cruises

Reviews
0

Helpful Votes
0

3 out of 5

A Great Itinery

Sail Date: July 16, 2012

Reviewed: 4 years ago

Traveled As: Family (older children)

Room Type: Oceanview

The ship was clean and the public areas were well maintained. The captain and crew were friendly and accessible. The wait for check-in however was unacceptable, particularly for those who checked in on-line. Our room 3006 was comfortable but noisy. It was directly below the theater and directly above some mechanical device, that clanked at odd hours. The thumping noises during shows were unacceptable. Our room could have been cleaned better. The door on the mini bar was broken the entire 12 days without repair. The toilet clogged three times. Amenities like the bedtime candies on your bed typically found in other lines were missing. The TV offerings were minimal. Our attendant charged us for items in the mini-bar that were not used. The whirlpool in the adult pool did not bubble the entire cruise. The bathroom shower handle was also leaking and broken and was not repaired.

Pros: Ports of Call

Cons: Ship Amenities

Recommends Serenade of the Seas? Yes!

Ship Quality
The ship was comfortable. This ship needs a self service laundry. The ride was superb.
Food and Dining
The buffet was better than the dining room. Bigger portions and no wait. The dining staff tending to hover over you.
Cabin / Stateroom
Standard cruise ship layout. Room could have been better maintained. The door to the mini-bar was broken the entire cruise.
Service and Staff
Most of the staff was great. Our room attendant was mediocre. He was not aware of the laundry days. When we did submit a bag\, it took 48 hours to get it back and only after we complained. .
Entertainment
The ports of call were outstanding. Typical cruise ship activities. This ship needs a self service laundry.


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