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Serenade of the Seas Cruise Review to Alaska
Ship: Serenade of the Seas
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 8 years ago
Review SummaryHi everyone, just got back from Alaska with Royal Caribbean - Serenade of the Seas. Cabin staff was excellent, so was check in procedure and Wait staff. Girlfriend got food poisoning once - food was quite good (not spectacular) otherwise. Spa was a total rip off. Services were adequate at best but overpriced and there was a HIGH pressure sales pitch at every turn. We were overcharged with a massage and no one would deal with it -0 each department kept referring us to another. Guest relations was particularly troublesome. Information sessions in gym were just more high pressure sales jobs and we were charged for them.
Never again with Royal Caribbean for us. There are better cruise lines out there.
Food and Dining
Service and Staff
Spa and gym staff only cared about their commissions on the "upsells". The whole ship was just one pushy salespitch after another.
Cabin / Stateroom
Pros: Wait staff, cabin staff was absolutely excellent
Cons: high pressure upsells, guest relations