kallay7 Cruise Review on Rhapsody of the Seas on Mar 18, 2017

Rhapsody of the Seas Cruise Review

kallay7

Contributor Level: Deck Hand

Review: 1

Helpful Votes: 7

Overall rating:

1 out of 5

Sail date: March 18, 2017

Ship: Rhapsody of the Seas

Reviewed: 7 years ago

Review summary

**BEWARE of Royal Carribean** We cruised 3/18-3/25/17 with a group of 8 couples. They booked one of our excursions incorrectly (my husband and me not whole group) on the ship and their mistake led to us not being able to do it. We booked a dive for Costa Maya, the night we LEFT Cozumel- we had already left port and were booking for the next morning. The next day we were in Costa Maya and got off the ship for our dive only to learn they booked the dive in Cozumel, which we had left, for the previous day- meaning they somehow booked a dive for a day in the past in a port we already left. If that wasn't bad enough (we were really looking forward to it), the manager acted like it was somehow our fault that they booked the wrong day and port! We stood there in shock as she tried to turn it around on us. We weren't angry or demanding, we just went to talk about what happened. My husband is very much of the mindset that mistakes happen and you give them the opportunity to make things right. The manager though could not have been less apologetic and didn't even believe us until she looked in the computer- she acted as though we just missed our excursion the day before- which was clearly not the case. Once she realized it was in fact their mistake she said they would refund the $150/pp for an excursion we never got to do, and acted as though it was some big gesture on their part to even do. Seriously! When we inquired about RC covering the snorkel trip ($39/pp) we did instead since it was one of the only options left that late in the morning- the alternative being in port 7 hours without an activity (we are "adventure" people not hang around port people) she literally told us "Well you should have just done nothing then". She actually said that to us. It takes a lot to upset my husband, but she managed to do just that. We didn't go on a cruise to sit in port and not do anything. She very reluctantly eventually gave us a 50% discount after going in circles on the snorkel. And then things got worse. That evening we happened to win a raffle in the jewelry department (we were entered after buying 2 watches from them on board) but because we were at a PAID chef's table with our group and my husband got down there a few minutes late (he had to wait for the chef to explain the current course so he wasn't completely rude leaving the table and rushing down to the raffle) they told him we couldn't win because he wasn't there on time. He was there within minutes of them pulling our name. So we ended up penalized for paying for an additional special dinner with them ($85/pp) that they knew we were at (the ship was at sea, we were all on the boat!) and they wouldn't honor it. They literally ruined the last 2 days of our trip, and really the whole cruise for us. I contacted RC once back and so far we have had no response from them. To say we are disappointed is an understatement. We had actually booked another cruise while on board before all of this happened, and have since canceled it due to their inability to make things right (including a future group cruise of the Mediterranean). Our whole group witnessed it, including platinum members of theirs, and all were left shocked and disappointed by their terrible customer service. We spent a lot of money with them on extras and shopping (not to mention $20k in art and jewelry our group purchased) and they just alienated future customers of theirs over a $40 snorkel excursion they should have covered due to their mistake, and a couple hundred dollar raffle prize. Just be aware that if you book with RC and there is an issue, do not expect them to make things right.

9 Comments

Rdp1979 7 years ago

You had to go snorkeling, " The Horror "

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kallay7 7 years ago

It's now April 7th and we still haven't heard from them (other than the auto-reply saying they would be in touch). We are very disappointed in the lack of customer relations.

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kallay7 7 years ago

I contacted them on Tuesday through their website and have not had a reply from them other than the automated one. I would very much like to see them reach out to us and to make things right.

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Donnam71851203 7 years ago

You can't blame a whole cruise line for one rude person on one ship. I love RC and cruise them often.

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41pearl 7 years ago

I've had a few minor issues with RC ( 8 cruises) But I've always settled them to fairly. In fact on our last cruise, we we given a bottle of champagne the first night , chocolates the 2nd, fruit and cheese plate the 3rd, all sent to our cabin compliment of RC.

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ramja 7 years ago

That's supposed to say "look back on the FUN PARTS of your cruise"

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ramja 7 years ago

You're going to get a lot of criticism for your review from those "Loyal-to-Royal" cruisers. I'm one of those loyals, but won't knock you for your review. I'm sorry you experienced some events that upset you so much, that you will never return to what I consider a very good product for the money. Maybe some day, you'll look back on the fun pays off your cruise and realize they outweigh the negatives of a couple bad hours, and maybe you'll give them another shot. I'm confident that if you come back with an optimistic expectation, you'll have a great time.

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thedonjose 7 years ago

one more thing, because of a bad excursion your vacation went south . SAD

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thedonjose 7 years ago

going on RCL in May get wait to have FUN. Not letting few things that (may) happen destroy my vacation for or family.

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