WORST CRUISE EVER! WIFE CONTRACTED VIRAL DISEASE ON BOARD DAY 9

Regal Princess Cruise Review to Europe

Cruises: 7+ cruises
Review: 1
Helpful Votes: 31

Overall rating:

1 out of 5
Verified Review
Regal Princess

Northern Europe Passage

Sail date: April 02, 2017

Ship: Regal Princess

Cabin type: Balcony

Cabin number: M602

Traveled as: Couple

Reviewed: 4 years ago

Review summary

WE VIRTUALLY NEVER LEFT RM# M602 AFTER PONTE DELGATO. MY WIFE CONTRACTED "VIRAL INTESTINAL INFECTION" THAT SHIP DOCTORS SAID WAS" LIKELY OBTAINED ON BOARD". WE WERE FORCED TO CANCEL ALL EXCURSIONS, USE A WHEEL CHAIR AND PORTABLE OXYGEN FOR THE REMAINDER OF OUR  TRIP. SINCE VIRAL WAS CONTAGIOUS, WE DID NOT SOCIALIZE AND REMAINED MOSTLY IN OUR CABIN FOR CONCERN OF OTHER PASSANGERS. WE RECEIVED CONTINUOUS MEDICAL ATTENTION COSTING ME OVER $1,800 .WHILE ON BOARD. THIS WAS NOT AN EXPERIENCE ANYONE WOULD APPRECIATE!

WE PURCHASED TRANSFERS ON 4/17/2017. YOUR TRANSFER OPERATOR LEFT US IN THE MIDDLE OF THE STREET AT HOMBURG AIRPORT.AT THE WRONG TERMINAL. WE HAD NO ACCESS TO  LUGGAGE PORTERS, NO WHEEL CHAIR OR LUGGAGE CARTS . WHAT A TERRIBLE EXPERIENCE!. JOYCE IS 72, I AM 74 AND WE BOTH HAD WHEELCHAIR ASSISTANCE ON OUR RECORDS. OUR CRUISE TURNED INTO A COSTLY, MISERABLE BOATRIDE. CONTRACTING A VIRAL DISEASE ON BOARD YOUR SHIP WAS OUR WORST  EXPERIENCE OF THE DOZEN PLUS TIMES WE CRUISED BEFORE.

 I OBSERVED GOOD HYGEINE PRACTICE ELSEWHERE  NOT EVIDENT ON REGAL PRINCESS( E.G). LACK OF HAND SANTIZERS , TOWELS OR TRASH DISPOSAL ON ENTRANCE AND EXIT OF PUBLIC TOILETS, LIMTED USE OF GLOVES BY FOOD HANDLERS.

AS A FIRST TIME PRINCESS TRAVELER, I AM VERY UPSET AT THE EXPOSURE THAT CAUSED MY WIFE TO CONTRACT A VERY BAD VIRAL INFECTION; THE LOST OF OUR   ABILITY TO VISIT OUR DESTINATION PORTS AND THE $1,800 MEDICAL EXPENSE ALONG WITH THE CONSIDERABLE MEDICAL DISTRESS THAT MY WIFE EXPERIENCED ON THE REGAL PRINCESS. MY WIFE HAS END STAGE RENAL DISEASE . WE ARE NOT SURE HOW THE INFECTION HAS COMPROMISED HER HEALTH.

YOUR MEDICAL STAFF WAS ATTENTIVE  AND TRIED  TO RESOVLE THE CONGESTION BUT WERE NOT ENTIRELY SUCCESSFUL . AS OF TODAY,4/23,2017, REMNANTS OF THE COGESTION REMAINWITH HER.

I HOPE TO HEAR FROM YOU SOON!. GIVEN OUR EXPERIENCE, WHY SHOULD WE EVER USE THE PRINCESS CRUISE LINE AGAIN?

CHARLES AND JOYCE DIANA.

Ship experiences

Food and Dining

5 out of 5
LIMITED USE OF DINING ROOM AND BUFFET WAS GOOD

Onboard Activities

1 out of 5
WIFE VERY ILL COULD NOT USE ANY OF THE ACTIVITIES.

Children's Programs

1 out of 5

Service and Staff

LUIGI IN CONCERTO WAS GOOD,

Cabin / Stateroom

5 out of 5
RICHARD WAS GOOD BUT WE HAD LIMITED USE BECAUSE MY WIFE COULD NOT GET OUT OF BED DUE TO ILLNESS.

Ship tip

CROWN GRILL FOOD AND SERVICE WAS EXCELLENT.

Ports of call

Ft. Lauderdale (Port Everglades), Florida

3 out of 5
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