December Cruiser, unhappy with Princess

Regal Princess Cruise Review to Caribbean - Western

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 7

Overall rating:

2 out of 5
Regal Princess

7 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail date: December 04, 2016

Ship: Regal Princess

Cabin type: Balcony

Cabin number: M412

Traveled as: Couple

Reviewed: 3 years ago

Review summary

The food and service was GREAT on the Regal!  However, we had a lazy neighbor that insisted on smoking on his balcony rather than designated smoking areas.   We went down to/called service desk many times as he was smoking but nothing was ever done.  The strong smell of smoke on our balcony and in our room made for a very unpleasant experience!!  Won't cruise with Princess again since they can care less when guests don't follow policy, and other guests have to suffer.

Ship experiences

Food and Dining

5 out of 5
Food was wonderful

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5
No children

Service and Staff

Stateroom service was awesome. Customer service aweful.

Ship Quality

3 out of 5
Very clean, only complaint would be there is no staircase from 7 up in the middle of the ship.

Cabin / Stateroom

5 out of 5
We had a minisuite, it was nice.

Ship tip

Entertainment is definitely geared toward an older crowd. Food and service was great, boat is nice, needs a staircase in the middle of the ship. Love the movies and popcorn. If you have a problem as we did customer service is useless.

Ports of call

Ft. Lauderdale (Port Everglades), Florida

3 out of 5
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