Amazing Views; Service Gltches
Sail Date: August 17, 2012
Reviewed: 4 years ago
Traveled As: Couple
Room Type: Suite
We expected a better level of service. We thought we would enjoy on-board entertainment and food more.
But the service quality really brings down our ratings.
Pros: Views\, dinner at Chops\, Juneau
Cons: Icy Strait and Skagway are ridiculous tourist creations; service on board
Recommends Radiance of the Seas? No.
Category Ratings
Click table then swipe to view all columns.
Click table then swipe to view all columns.
| Ship Quality | Other than a couple of exceptions\, public areas were dated even with recent 'refresh'. Colony Club (lounge/dance/reception space) was amazing. Main dining room was great... so were the specialty restaurants. | |
| Food and Dining | Chops steakhouse was great... we were surprised to like the Mexican restaurant as well. But\, overall the food was so-so. Desserts were inedible at times. We would NOT go Royal Caribbean again for the food. | |
| Cabin / Stateroom | We liked our Jr. Suite. Tasteful\, nice and comfortable. Balcony was great. | |
| Service and Staff |
We had several problems. A couple of examples follow. We had at least one each day. A message about 'routine maintenance will require access to your room tomorrow' was delivered the day AFTER maintenance was completed. Excursion schedules went awry. Phone calls at odd times about matters that had been dealt with. Explanation of prepaid gratuities wrong the first time. |
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| Entertainment | We didn't like the main events. Items we really liked e.g. classical guitar\, classical strings\, big band dance) were choppy - with only 30 to 45 minutes at a time. |
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