Amazing Views; Service Gltches
Radiance of the Seas Cruise Review to Alaska
Sail Date: August 17, 2012
Cabin Type: Suite
Traveled As: Couple
Reviewed: 4 years ago
Review SummaryOverall... the experience was OK.
We expected a better level of service. We thought we would enjoy on-board entertainment and food more.
But the service quality really brings down our ratings.
Food and Dining
Service and Staff
A message about 'routine maintenance will require access to your room tomorrow' was delivered the day AFTER maintenance was completed.
Excursion schedules went awry. Phone calls at odd times about matters that had been dealt with. Explanation of prepaid gratuities wrong the first time.
Cabin / Stateroom
Pros: Views\, dinner at Chops\, Juneau
Cons: Icy Strait and Skagway are ridiculous tourist creations; service on board