Amazing Views; Service Gltches
Radiance of the Seas Cruise Review to Alaska
7 Night Alaska Hubbard Glacier Northbound (Vancouver To Seward)
Sail Date: August 17, 2012
Cabin Type: Suite
Traveled As: Couple
Reviewed: 4 years ago
Sail Date: August 17, 2012
Cabin Type: Suite
Traveled As: Couple
Reviewed: 4 years ago
Review Summary
Overall... the experience was OK.We expected a better level of service. We thought we would enjoy on-board entertainment and food more.
But the service quality really brings down our ratings.
Ship Experiences
Food and Dining
Chops steakhouse was great... we were surprised to like the Mexican restaurant as well. But\, overall the food was so-so. Desserts were inedible at times. We would NOT go Royal Caribbean again for the food.
Entertainment
We didn't like the main events. Items we really liked e.g. classical guitar\, classical strings\, big band dance) were choppy - with only 30 to 45 minutes at a time.
Service and Staff
We had several problems. A couple of examples follow. We had at least one each day.
A message about 'routine maintenance will require access to your room tomorrow' was delivered the day AFTER maintenance was completed.
Excursion schedules went awry. Phone calls at odd times about matters that had been dealt with. Explanation of prepaid gratuities wrong the first time.
A message about 'routine maintenance will require access to your room tomorrow' was delivered the day AFTER maintenance was completed.
Excursion schedules went awry. Phone calls at odd times about matters that had been dealt with. Explanation of prepaid gratuities wrong the first time.
Ship Quality
Other than a couple of exceptions\, public areas were dated even with recent 'refresh'. Colony Club (lounge/dance/reception space) was amazing. Main dining room was great... so were the specialty restaurants.
Cabin / Stateroom
We liked our Jr. Suite. Tasteful\, nice and comfortable. Balcony was great.
Pros: Views\, dinner at Chops\, Juneau
Cons: Icy Strait and Skagway are ridiculous tourist creations; service on board
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