Visit Alaska, Skip the Cruise.

Cruises: 1 cruise (first)

Reviews: 0

Helpful Votes: 12

Review summary

There were parts of the cruise that were wonderful! Our stateroom attendant was delightful & was definitely doing her best to make our stay memorable. The food in the specialty restaurants was phenomenal!! You had to pay extra for that, of course. The food that was included was just fair, like something you would get at IHOP. The thing that made me rate this cruise so poorly was the Guest Relations desk. They were awful!! Our first day on the cruise, we went down & asked them if we could get "luggage valet service" (which was something they advertised was available). The man behind the desk said that we could not have that service since our cruise ended up in Vancouver BC instead of the US. We said ok and then on the last day of the cruise (after talking to others who had this service), we went to Guest Relations again and asked about it & were told that yes, it was available, but you had to purchase it on day two of the cruise and now, it was sold out. It was like that for everything. You'd ask Guest Services something and one person would say one thing, and then you'd find out that person had been wrong and need to talk to someone else. Very frustrating! I highly recommend visiting Alaska. It's breathtakingly beautiful. But book your visit on the Alaska Railroad instead. Much better value for the money & much better service.

Ship experiences

Food and Dining

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Pros: The Ports of Call

Cons: Customer Service

Recommends Radiance of the Seas? No.