7 Night Alaska Hubbard Glacier Southbound (Seward To Vancouver) Sail Date: June 15, 2012 Cabin Type: Balcony Traveled As: Couple Reviewed: 5 years ago
There were parts of the cruise that were wonderful! Our stateroom attendant was delightful & was definitely doing her best to make our stay memorable. The food in the specialty restaurants was phenomenal!! You had to pay extra for that, of course. The food that was included was just fair, like something you would get at IHOP. The thing that made me rate this cruise so poorly was the Guest Relations desk. They were awful!! Our first day on the cruise, we went down & asked them if we could get "luggage valet service" (which was something they advertised was available). The man behind the desk said that we could not have that service since our cruise ended up in Vancouver BC instead of the US. We said ok and then on the last day of the cruise (after talking to others who had this service), we went to Guest Relations again and asked about it & were told that yes, it was available, but you had to purchase it on day two of the cruise and now, it was sold out. It was like that for everything. You'd ask Guest Services something and one person would say one thing, and then you'd find out that person had been wrong and need to talk to someone else. Very frustrating! I highly recommend visiting Alaska. It's breathtakingly beautiful. But book your visit on the Alaska Railroad instead. Much better value for the money & much better service.
Food and Dining
3 out of 5
As I stated above, the food was so-so, unless you ate at one of their specialty restaurants, which varied from $20 to $30 per person
5 out of 5
There were a lot of activities and things to do. They had trivia, sports, karaoke, Bingo, a casino, tons of things. You will never be bored.
3 out of 5
We didn't have small children traveling with us, but there were several activities & all the kids onboard seemed to be having a great time.
Service and Staff
1 out of 5
With a couple of exceptions (the stateroom attendant being one), I felt that the staff needed more training or needed to be empowered to assist a guest. We bought something called a "wine package" before the cruise and would ask a bartender about getting a bottle of wine. The bartender said he couldn't get it because it wasn't his area, we needed to go to the dining room. We went to the dining room & one waiter said he couldn't get it because the bar area was closed. We went to the head of the restaurant & were told "no problem" and then got our wine. It just depended on if you got the right person (which took a few tries).
5 out of 5
The ship was lovely and the common areas were very clean, as was our stateroom. The only problem was that most of the people congregated around the main elevators & it took several tries to catch an elevator either going up or down. Once we found the secondary elevators (in the forward and aft parts of the ship) it was much easier to get around.
Cabin / Stateroom
5 out of 5
Our stateroom was beautiful. The bed was comfortable and the bathroom was clean. We had a balcony & my husband spent a lot of time drinking coffee and looking at the scenery. Gorgeous!
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