Beautiful remodel; Food in serious decline again and customer care worst in the industry

Queen Mary 2 Cruise Review to Transatlantic

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 49

Overall rating:

2 out of 5
Verified Review
Queen Mary 2

Westbound Transatlantic Crossing

Sail date: November 19, 2016

Ship: Queen Mary 2

Cabin number: 11023

Traveled as: Couple

Reviewed: 4 years ago

Review summary

We have done 16 crossings on the QM2. The recent refurbishing is wonderful. That, unfortunately, is about the nicest thing that can be said, other than the service staff who are friendly and attentive.

 

The  food is in decline, again, after having started to  turn around last Spring. Problem resolution by the purser's office is horrible. Hostile, disbelief, and stalling is the attitude and approach - for a crossing, in less than 6 days the problem  is resolved when the  passenger leaves  (a concistent experience since we started using them 7 years ago).

 

Their internet service is the  worst of all cruise lines we used and while  they will ultimately acknowledge that if pushed hard, they manifest no real concern or sense of  urgency to address. Their IT people are flat incompetent. In addition to the Internet, they have yet to balance the sound between channels on the TV. So, when surfing channels be careful. Many require volume levels between 15-20 to hear, but some of the channels, anything over 3 or 4 will damage one's ear drums. This problem has been reported numerous times with no action being taken. Finally, do not plan to watch anything on the TV during a crew exercise. The new TVs give them a  new toy and they stop all picture and sound when making an announcement  for the exercise - having  announced at the beginning of the exercise that the passengers should ignore the exercise and they do not wish to interrupt passenger enjoyment of their day and apologies for this interruption. The sound and picture interruption then continues for the next 20 to 30 minutes for 15-30 seconds at a time with every crew exercise annnouncement they make.

 

If we had another  option for a return crossing in the Spring or the outbound crossing in the Fall, we would have jumped on it a long  time ago. At least it is all over with in 7 days. 

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Clean. Nice new decor. Still dhoeing its age.

Ship tip

Take a repositioning cruise in the Spring or Fall on another cruise line if it is the crossing you desire. Use QM2 only if you do not want to fly over, or back.

Ports of call

Southampton (London), England

3 out of 5

New York, New York

3 out of 5
Was this review helpful? 19

2 Comments

Leave a comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.