Beautiful remodel; Food in serious decline again and customer care worst in the industry
Queen Mary 2 Cruise Review to Transatlantic
Westbound Transatlantic Crossing
Sail date: November 19, 2016
Ship: Queen Mary 2
Cabin number: 11023
Traveled as: Couple
Reviewed: 4 years ago
We have done 16 crossings on the QM2. The recent refurbishing is wonderful. That, unfortunately, is about the nicest thing that can be said, other than the service staff who are friendly and attentive.
The food is in decline, again, after having started to turn around last Spring. Problem resolution by the purser's office is horrible. Hostile, disbelief, and stalling is the attitude and approach - for a crossing, in less than 6 days the problem is resolved when the passenger leaves (a concistent experience since we started using them 7 years ago).
Their internet service is the worst of all cruise lines we used and while they will ultimately acknowledge that if pushed hard, they manifest no real concern or sense of urgency to address. Their IT people are flat incompetent. In addition to the Internet, they have yet to balance the sound between channels on the TV. So, when surfing channels be careful. Many require volume levels between 15-20 to hear, but some of the channels, anything over 3 or 4 will damage one's ear drums. This problem has been reported numerous times with no action being taken. Finally, do not plan to watch anything on the TV during a crew exercise. The new TVs give them a new toy and they stop all picture and sound when making an announcement for the exercise - having announced at the beginning of the exercise that the passengers should ignore the exercise and they do not wish to interrupt passenger enjoyment of their day and apologies for this interruption. The sound and picture interruption then continues for the next 20 to 30 minutes for 15-30 seconds at a time with every crew exercise annnouncement they make.
If we had another option for a return crossing in the Spring or the outbound crossing in the Fall, we would have jumped on it a long time ago. At least it is all over with in 7 days.
Food and Dining
Service and Staff
Cabin / Stateroom
Take a repositioning cruise in the Spring or Fall on another cruise line if it is the crossing you desire. Use QM2 only if you do not want to fly over, or back.