QM2...How to Insult Your Queen's Grill Guests

Queen Mary 2 Cruise Review to Transatlantic

Experience: 7+ cruises
Reviews: 2
Helpful Votes: 46

Overall Rating:

2 out of 5
7 Night Transatlantic Westbound (Southampton To New York)
Sail Date: May 09, 2014
Ship: Queen Mary 2
Cabin Type: Suite
Cabin Number: 9060
Traveled As: Singles/Friends
Reviewed: 4 years ago

I am a regular on this ship.  Still amazed about the treatment you receive in relation to the money that is spent.

Here are some recent experiences onboard (World Cruise segment from March 14, 2014 through May 9, 2014:)


1. I reserved the Q-4 penthouse.  On boarding, I advised the butler the room was too hot.  The air conditioning was not

working properly.  He then advised the concierge (standard procedure.)  Nothing changed for the first 4 days.  When I

talked to the concierge, she advised that the work order had been submitted 4 times (of course, she did not bother to

follow it up by phone from what I gathered.)  So I had to resort to a contact I have in the purser's officer.  Luckily I knew

someone who could remedy the problem.  Finally, the party in the purser's office had it fixed.  For what I paid Cunard, they

could have installed a new air conditoning system.


2. I had a guest joining me enroute during the trip.  Since they signed up at the last minute, they were unable to get a copy of

the itinerary.  This was needed in order to obtain a visa from China.  When I asked the concierge, she advised she was unable

to get a copy of the itinerary and would get back to me the next day.  The next day came and never heard anything back.  So

out of desparation, I contacted the Maitre'D of the Queen's Grill Restaurant.  He then was able to set up a meeting with someone

from the purser's office.  It was only then I was able to get a copy of the itinerary.  The concierge was useless.


3. I asked the concierge to delivery a copy of my onboard account statement every two days while aboard (for a total of 56 nights.)

   Not one statement was ever delivered.


4. I asked my butler to delivery a bottle of wine (from the stateroom) to the Chart Room.  This way, I could enjoy my favorite wine, which

   was not available in the Chart Room.  Later that day, I received a written note from the concierge that "your request to deliver the bottle

   of wine to the Chart Room was NOT APPROVED by management."  What kind of idiot would not approve my request?  After getting

   this news, I advised the butler this would be my last trip on the QM2 because of the note I received.  After that, I went to the QG bar

   for a drink.  Shortly after, the butler came into the bar and let me know they 'decided to approve my request.'  This illustrates what I

   was told by a few of the crew.  The more you complain, the more you get.  I am usually not a complainer, but in this case, I had to say

  something.  Well, the next day, I went to the Chart Room and the servers advised me the manager still was not going to permit me to

  send a bottle of wine to the bar.  This despite the approval of the upper management.  How insulting!  In addition, the manager decided

  to audit my room account to see how much wine I was buying!!  What a complete moron.  Here, I am spending over $75,000.00 for a 

  two month cruise and this corporate idiot is checking on my wine purchases!!  It's people like this who are probably responsible for alot

  of passengers not returning again (you can add my name onto the 'not returning list.')  For liabiliity reasons, I will not state the name of

  the manager involved.  But you can be sure I made mention of it in the survey that is given to you right before the end of the cruise.


  Evidently, the people selling liquor really don't care what you paid for your stateroom onboard.  Their only concern is the sales figure for

  the bar.  By declining a simple request from a passenger, they lost someone who has spent 100s of thousands of dollars on their ship and

who will find another ship that appreciates the business.

Food and Dining

3 out of 5

Onboard Activities

3 out of 5


3 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
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