Cunard Customer Service needs to improve

Queen Elizabeth Cruise Review to Australasia

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 9

Overall rating:

2.8 out of 5
Queen Elizabeth

Australia Short Break

Sail date: February 02, 2020

Ship: Queen Elizabeth

Traveled as: Couple

Reviewed: 4 years ago

Review summary

This is a Cunard review not a ship review Cunard continue to be pathetic Cunard, I can’t begin to express my frustration with this company. Having failed to resolve their web portal problems for weeks. They had an opportunity to excel in customer service over the Covid19 outbreak. Instead they continue with own goals. Firstly they have issued zero communications via personal emails. You only way customers know what going on it to search for info on the web. Then when they allow you to cancel (and this took several calls, despite they had deleted several ports of call) they hang on to your money for a standard twelve days!! The result of this is many people, me included, cannot book anything else until the money is returned. Their excuse is they are busy. What a surprise!!!! Ps don’t bother trying to call them, their call centre queue is measured in 10 of minutes wait time!! Pathetic, they don’t deserve your hard earned cash. Please share far and wide to warn people. Cunard need to up their Customer Service game.

Embarkation

3 out of 5

Ship experiences

Food and Dining

2 out of 5

Onboard Activities

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Disembarkation

3 out of 5
Was this review helpful? 9

7 Comments

GranBERoY    3 years ago

How can you review something that a) never happened and b) involved thousands of people having cruises cancelled in unprecedented times of a global pandemic? I would not want to have been a Cunard representative in the middle of all that.

lindymay    4 years ago

I'm a first timer on Queen Elizabeth with cunard doing back to back 6 night Tassy and 11 night NZ, hoping for a great time.

cruisinlad101    4 years ago

I was amazing for me

shonamary    4 years ago

I have also been on the three Queens with curnard. Never again, the ships were beautiful the staff not friendly and food boring, the port stops were fantastic.

cruisereckoning    4 years ago

Thank you for the review.

Cruiserike0322    4 years ago

Sorry for your disappointment

Hebert1    4 years ago

Oh god, please dont tell me this. I have already booked and paid for a 19 day Alaskan cruise on the Queen Elizabeth starting july 2nd. I did this last January and I have been going back and forth questioning myself for doing this. For every 2 good reviews I've read on the ship and cruise line I have read 1 bad review. It's to the point where I'm stressing myself out from worry.