Freestyle Debaucle
Pride of Hawaii Cruise Review to Hawaii
7 Night Hawaii (Honolulu Roundtrip)
Sail date: June 18, 2007
Ship: Pride of Hawaii
Cabin type: Inside
Traveled as: Family (young children)
Reviewed: 14 years ago
Review summary
The ship itself was satisfactory. The itinerary of the Hawaiian Islands worked very well. The problems lie not in the cruise itself, but in the management and staff of the ship. The freestyle design does not work well, the excursions are priced far above market price and are nearly impossible to book on the ship without standing in line for hours immediately upon arrival. The freestyle restaurant reservation experience is the same. Ridiculous booking times (must start taking reservations for that night at 7 a.m. and many are totally booked by 7:30 - unless you want to eat dinner at 9:30). Hosts are generally condescending and argumentative when asking for assistance - as are most of the concierge staff. It is obvious that this ship's management does not promote or reward good service by their staff. The staff is numbered well below where it needs to be, they seem to be overworked and unhappy for the most part. There were stars that shined occasionally, but they seemed to be few and far between. We had a great time as a family because of the time we shared together - 12 of us came together from all over the nation to celebrate our parents wedding anniversary. The fun times were all because of us being together, however, the ship did very little to contribute to the success of our celebration vacation.Ports of call
Pros: The itinerary
Cons: The freestyle dining procedures
Recommends Pride of Hawaii? No.
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