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Pride of Hawaii Cruise Review to Hawaii
Sail Date: March 26, 2007
Ship: Pride of Hawaii
Cabin Type: Inside
Traveled As: Couple
Reviewed: 10 years ago
Review SummaryThe customer service on this ship was very poor. The food is merely ok. The airlines lost our baggage, and NCL did very little to help us get 2 of our 3 bags back (one is still missing.) Our flight was cancelled and we missed the first night of the cruise. We were never contacted by the ship personnel. We had to spend two hours on our phone to get them to provide somewhere for us to stay the first night and they flew us to Hilo at 5am to meet the boat.
The entertainment was poor and lacked any kind of style. The illusionist was terrible. You could see him pull things out of his sleeve. Very low budget.
Be prepared if you eat in any of the restuarants on the ship, that the meal will take two hours because the service is so slow.
I didn't meet one person on this cruise who was satisfied. The tipping is already included on your cabin bill, so the staff doesn't feel the need to work hard at all.
The ship itself is beautiful. It is less than a year old. There are two pools and four hot tubs. The adults only hot tub is filled with kids and teenagers. No one on the staff even cared.
Food and Dining
Service and Staff
Cabin / Stateroom
Ports of Call
Don't Miss: rent a car and drive to Waimea Canyon *amazing*
Don't Miss: rent a car and go to the southern beaches.
Pros: The ports of call
Cons: dining and customer service