Pride of America Cruise Review to Hawaii

Contributor Level: Third Mate

7+ cruises


Helpful Votes

2 out of 5

No competition leads to poor service

Sail Date: June 06, 2015

Reviewed: 2 years ago

Traveled As: Singles/Friends

Room Type: Balcony

You would think that this was the inauguration cruise. No one seemed to know what to do. Crew members were always willing to tell you who to ask a question to but no one initially knew any answers. Excursions were so unorganized, I would not recommend using the cruise line. Use local tours and book online, you will save money and get better service. Example: No other cruise ship goes to all the islands, so you are stuck with NCL. Food was great, our room was clean and good size our room steward Faziel Ruhman was the best. I have been on over 11 cruises (including  panama canal) and this was by far the worst for customer service. Other cruisers agreed that is was comical. Crew was not happy (and they are 75% American workers). Not smiling just "doing there job".It was a poor expression of working Americans."Oh What a Night" was a great tribute to Jersey Boys but the other shows are not the caliber of other Cruise Lines. I guess I could say that the crew lacked the enthusiasm and spunk that other cruise lines have. But than again, you have no other choices, and the tourists will always come to Hawaii.



Ship Quality
Old ship, not computerized
Food and Dining
freestyle dining
Cabin / Stateroom
clean- Room steward- Fazail Ruhman was the best
Service and Staff
Destinations and Excursions
Don't book through NCL they are to unorganized
Honolulu, Oahu
come in early before the cruise and stay at the Marriott Waikiki Beach hotel
Kahului, Maui
Snorkel the Molokini Crater
Hilo, Hawaii
Must see volcano National Park
Kailua-Kona, Hawaii
Parasailing is right where the ship lets you off (tender in:not dock)


Freestyle dining means no need for reservations and go anytime. Great idea. Not stuck siting with other people. Cadillac diner was a cute 24 hour restaurant.

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