No competition leads to poor service

Pride of America Cruise Review to Hawaii

Experience: 7+ cruises
Review: 1
Helpful Votes: 14

Overall Rating:

2 out of 5
Verified Review
7 Night Hawaii (Honolulu Roundtrip)
Sail Date: June 06, 2015
Ship: Pride of America
Cabin Type: Balcony
Cabin Number: 8034
Traveled As: Singles/Friends
Reviewed: 2 years ago

You would think that this was the inauguration cruise. No one seemed to know what to do. Crew members were always willing to tell you who to ask a question to but no one initially knew any answers. Excursions were so unorganized, I would not recommend using the cruise line. Use local tours and book online, you will save money and get better service. Example: No other cruise ship goes to all the islands, so you are stuck with NCL. Food was great, our room was clean and good size our room steward Faziel Ruhman was the best. I have been on over 11 cruises (including  panama canal) and this was by far the worst for customer service. Other cruisers agreed that is was comical. Crew was not happy (and they are 75% American workers). Not smiling just "doing there job".It was a poor expression of working Americans."Oh What a Night" was a great tribute to Jersey Boys but the other shows are not the caliber of other Cruise Lines. I guess I could say that the crew lacked the enthusiasm and spunk that other cruise lines have. But than again, you have no other choices, and the tourists will always come to Hawaii.



Food and Dining

5 out of 5
freestyle dining


3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5
Old ship, not computerized

Cabin / Stateroom

5 out of 5
clean- Room steward- Fazail Ruhman was the best

Ship Tip

Freestyle dining means no need for reservations and go anytime. Great idea. Not stuck siting with other people. Cadillac diner was a cute 24 hour restaurant.

5 out of 5
come in early before the cruise and stay at the Marriott Waikiki Beach hotel
5 out of 5
Snorkel the Molokini Crater
5 out of 5
Must see volcano National Park
5 out of 5
Parasailing is right where the ship lets you off (tender in:not dock)
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