Too many queues and technical glitches

Ovation of the Seas Cruise Review to South Pacific - Australia

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 27

Overall rating:

4 out of 5
Ovation of the Seas

15 Night New Zealand (Sydney Roundtrip)

Sail date: December 15, 2016

Ship: Ovation of the Seas

Cabin type: Inside

Cabin number: 13129

Traveled as: Couple

Reviewed: 5 years ago

Review summary

Our cruise from Perth to Sydney 6-15 December 2016 was plagued with technical glitches.

To start we endured 3 hour standing queues to embark as the card printer was not working properly.

Tried to use the phone app and Ipads on board to book things.  Mostly they did not work. The earliest booking for Ifly was 7 days later (but I enjoyed it when I finally got there).

Had to stand in line for 2.5 hours for a standby ride on the North Star Pod as no bookings were available. Bookings on port days were given to travel agents and media in preference to paying passengers.

Was unable to get a restaurant reservation for 'My Time Dining' for the whole cruise, had to eat in the cafeteria or dine standby at 6:30 or 8:30.

All four included restaurants were serving the same menu, not different menus as shown on the internet site when booking.

Food standard was average.

Cruise compass document has little new information.

The virtual balcony tv screen only showed a rear view, not choice of views as shown on the website.

Finally the feedback survey did not work, as the bar code on the feedback form was for the earlier cruises in China and was in chinese! So I am giving my feedback here instead.


On the positive side we enjoyed the Wonderland restaurant.  (Beware that if you let them choose dishes for you then you will get several deep fried dishes.) Our waiter was very nice in bringing another dish to make up for the deep fried stuff that I did not want to eat.

The shows were good, although very loud.

Our stateroom attendant was very good.

The solarium spa pool section was very good and nice to have somewhere to go out of the wind.

Overall facilities were very good, nice walking track and gym, excellent indoor court used for sports, bumper cars and roller skating.

The drinks were very expensive, but on our cruise we were allowed to bring our own wine to the restaurants with no extra charge.

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

5 out of 5


3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

Try to book everything online before you embark, especially North Star, Ifly, stage shows and specialty restaurants, otherwise you will not get a booking and will be disappointed.

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