Overrated Ovation of the Seas VERY POOR experience

Ovation of the Seas Cruise Review to South Pacific - Australia

Cruises: 7+ cruises
Review: 1
Helpful Votes: 72

Overall rating:

1 out of 5
Verified Review
Ovation of the Seas

15 Night New Zealand (Sydney Roundtrip)

Sail date: December 15, 2016

Ship: Ovation of the Seas

Cabin number: 7180

Traveled as: Family (older children)

Reviewed: 5 years ago

Review summary

 As very experienced cruisers with close to 30 past cruises we Definitely would NOT recommend  this ship to anyone.  The best part was of our trip

getting offf the ship halfway through the cruise.  Most attractions were either closed or broken most of the time.  On the rare occasions that things were operating the lines were long and the experience very short and disappointing.  We were told that we would be dining in a different themed restaurant every night and this was not the case.   No steam or sauna in the locker rooms.   A very small, very poorly designed thermal suite was available at a pricey additional charge and often times the steam room was broken.   It is also a coed facility.  Mattresses were hard and no supplemental padding was available.   Most entertainment  was fair at best and often canceled and rescheduled.   Ports of call canceled which left many sea days with nothing to do as there were no real activities offered other than gambling and sales pitch type of seminars in the spa.  Outdoor decks were often CLOSED due to poor weather.   Ifly, Northstar, flow rider, walking tracks etc. all located on outdoor decks and not accessible.  Flowrider not operating properly much of trip and when operating correctly & when operating  staff arrived late and quit early most of the time most of the time.  Staff also lost key to basketball hoops and bumper cars.   We were told there is only one key which is really hard to believe.   Much difficulty with the spa when trying to book appointments.   We attempted to rectify many situations by discussing with upper management and things only got worse.    We have never before left a cruise halfway through but things were so bad that we decided to disembark the day before Christmas Eve and attempt to make other arrangements to salvage  what was left of our vacation.  

Ship experiences

Food and Dining

3 out of 5
Dining room food was acceptable and our waiters at dinner were very good. Windjammer was disappointing. We often waited in long lines at the Cafe for items that were advertised as available on the menu board only to be told they were not available when we finally got there. No blue cheese salad dressing anywhere on ship. My husband & son ordered plain cheeseburgers two days in a row at lunch and two days in a row they did not arrive plain they were sent back and did not come to the table until I had finished my entrée

Onboard Activities

1 out of 5
Minimal free activity offerings. No shuffle board.


3 out of 5
Pixels is disappointing entertainment overall was fair - good. Nothing special or outstanding.

Children's Programs

3 out of 5
16-year-old son said team program was not as good as on other ships

Service and Staff

3 out of 5
Only exception was our waitstaff in the dining room did an excellent job.

Ship Quality

1 out of 5
Oasis & Voyager class ships much better. Overall VERY poorly designed ship Guaranteed to disappointment most.

Cabin / Stateroom

3 out of 5

Ship tip

Do not sail on the Ovation. You will be disappointed. You will only get to use the I fly once for less than 2 min if at all for the entire cruise. Same goes for bumper cars and the North Star. These are gimmicks not real attractions. Often they are closed or not working at all.

Ports of call

Sydney, Australia

5 out of 5

Hobart, Tasmania, Australia

3 out of 5
Cold not much there

Port Chalmers (Dunedin), New Zealand

1 out of 5

Wellington, New Zealand

3 out of 5
Got off ship for good here
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