My Cruise Experience was an atrocity

Cruises: 7+ cruises

Review: 1

Helpful Votes: 3

Review summary

And now for the meaty stuff. I had prepaid Crew Appreciation but this didn't stop me being charged $34 a day for Cruise Appreciation. I complained and the transactions were removed. Rather than a corresponding credit it simply disappeared. Then the Sea View bar charged me for drinks under $11, A credit was applied to my statement by Guest Relations. As you can see my trips from Deck 7 to Deck1 increased for Guest Relations. A hold was taken for 7 days as per contract at $60 x 7 days. Before I had reached that amount another hold for $80 was applied. Back to Guest Relations and asked why and was told it was a calculation, I asked what the calculation was and was told it was a calculation. I began to get concerned about how many holds were going to be applied inappropriately as to many would max out my CC with hods reducing my available credit making it difficult to pay. I asked if I could prepay 300 on my Visa to avoid more dodgy holds, this was point blank refused. I was told to settle my account in cash on the last day, what cash, I didn't have any, this a cashless cruise. I am now completely stressed out by the whole experience. It is a personal tiny mini Horizon/Post Office Systems IT experience. This is the Holland America contract. "The day you board, Holland America Line places an initial hold on your credit card for $30 per person per cruise day. Once you've spent the initial hold amount, we will authorize your card for the total of your onboard purchases to date plus an additional $30 per person per day for the remainder of your cruise. I believe they violated it and refused to explain why. The reason for my lack of credit on my Visa is that the 5* hotel I stayed in Athens for 3 days prior duplicated the billing transaction and it took time to credit the error I travelled on this ship 15 years, it is now a shadow of its former self.

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