PLEASE HELP- Holland America loaded our luggage onto another company’s ship

Cruises: 7+ cruises

Review: 1

Helpful Votes: 25

Review summary

Currently cruising on the Oosterdam on the 12-day Adriatic Sea cruise. When we boarded in Trieste, Italy on 7/15/23, Holland America had our bags loaded onto another company’s cruise ship. How is that even possible?? When they were finally able to locate where our luggage had gone, they told us to buy what we needed and to get ourselves “comfortable” and that we would of course be reimbursed. They’ve now told us that each guest will only be reimbursed $50…? When we were shocked by this amount, Eduardo (the Guest Director) shrugged his shoulders said “fine- if you don’t want it, don’t take it.” Who talks like that when the company itself has admitted fault? It’s been 6 days and we STILL do not have any of our luggage. We’ve asked to put our communication and terms discussed in writing because of the lack of accountability and they have refused to do so. This request did however trigger a demand letter for payment in full for all charges incurred onboard up to that point. This has been a cruise from hell. We’ve been working with the Front Desk Manager and Guest Director primarily. Does anyone have advice on how to actually obtain compensation or address this issue?? How hard is it to ship luggage from one port to another? Like seriously how hard can this be?? Do we stay here onboard racking up charges and hoping that our luggage will get to us before the end of the cruise? Or do we call our losses and go home now, hoping Holland America sends our luggage to our home? Has anyone been in this situation and have any insight?? TIA

Embarkation

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Ports of call

TRIESTE (VENICE), ITALY

Sarande, Albania

Katakolon (Olympia), Greece

Disembarkation

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