Oosterdam Cruise Review to Mexico

Contributor Level: Purser

Experience
4-6 cruises

Reviews
2

Helpful Votes
16

4 out of 5

First time Cruise with Holland America

Sail Date: November 26, 2011

Reviewed: 5 years ago

Traveled As: Couple

Room Type: Oceanview

The MS Osterdam is an older ship but beautiful - it was kept extremely clean and shiny during the entire time we were on cruise. We are entering a new chapter in lives and will be going on more cruises and we feel that Holland America will fit our needs much better as it is a quieter crowd that enjoy relaxing and getting away from it all. The most outstanding aspect is their cleanliness and sanitation procedures. They provide written material in your stateroom and also post in every public restrooms to use paper towel or tissue to open the door. We generally practice this already but the Oosterdam has embraced it and ensures that it is being done; this was extremely impressive and we appreciate it.

One issue of concern for us, but was handled very well by the front office, is to ensure that you know when you get a "large room ocean view obstructed" that it could mean you will be under a lounge with loud music at night and may also be in front of a huge winch that will run several days early in the mornings to handle the tenders.

Also, we are hoping that when we return that they will no longer allow smoking in the Staterooms. We may have to hold off our next cruise with them until they can restrict the smoking areas.

All in all, we will return to give them our business and enjoy their professional and wonderful service.

Pros: excellent service from room steward, front desk staff, restaurant staff; and the cleanliness and very sanitary ship

Cons: Noise from band playing below our room;winches running outside our window. Smoking in staterooms and other areas.

Recommends Oosterdam? Yes!

Entertainment
Ship Quality
Even though we ran into some issues with noise and smoke penetrating our stateroom and areas on ship where we like to relax, they handled it so well that we will return. They are very professional and listened to our concerns. Kudos to the Front desk Staff!
Food and Dining
Service and Staff
Cabin / Stateroom
Loved the stateroom except for location over the lounge and winches in front of window. NOt a problem when winches are not running but it is when they are handling the tenders. This is just something guests should be aware of before purchasing a large ocean view stateroom obstructed.


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