Don't Choose Holland America

Review: 1

Helpful Votes: 20

Review summary

Holland America supposedly has a reputation for quality ships that provide a high quality cruise. That may be true in general, but the true hallmark of customer service is being there when problems arise. Because of our experience on the Oosterdam my wife and I will not use Holland America again. One night when we returned to our cabin we found that the cabin door would not close. For some reason it would remain 2-3 inches open. No big deal, we went down to the front desk and figured they would have someone fix the problem. This turned out to be an incorrect assumption on our part. Here is what did occur. 1) the front desk person suggested that we go back to our room and simply sleep with an open door. This was told to us by two people. 2) when we gently stated that this was not an acceptable solution to us they both then stated that because of the lateness of the hour (it was 12 midnight) they did not want to wake up a repairman. 3) two and a half hours later, after several additional phone calls to the front desk, someone finally showed up to fix the door. 4) We never received an apology, and it has been 4 days and counting since we informed the ship and Holland America via their website of what occurred and they have still not responded. Having traveled on both low end and higher end lines, Holland America simply isn't worth the money. They are not there when it counts.

Pros: food

Cons: poor customer service when it matter

Recommends Oosterdam? No.