Worst Agent Experience EVER

Odyssey of the Seas Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 22

Overall rating:

4.7 out of 5
Verified Review
Odyssey of the Seas

6 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail date: December 17, 2022

Ship: Odyssey of the Seas

Cabin type: Balcony

Cabin number: 13178

Traveled as: Family (young children)

Reviewed: 1 year ago

Review summary

The cruise was as expected. My experience with defies logic. The agent assigned to me recommended cabins without knowing anything about them. She did not acknowledge my loyalty levels to find better accommodations, until I insisted that she take another (3 times) look. I was booking for a family trip and looking at the deck plans, I selected adjoining cabins that could be opened up and where one cabin could accommodate four people. When I got the receipt, I was booked in two separate reservations (not linked) and the cabins were decks apart. Wdhen I called for assistance, she connected me directly with Royal Caribbean and then she dropped off the line. I am capable of booking directly with the line. I expected service through the agent and have had better experience with other agencies in the past. When the line changed the itinerary and took out a day, I got an email but no information. When I called, she was clueless. And connected me with the line AGAIN. When I asked if she would monitor the reservation for changes in the prices that would benefit me, I was told to call back every week. WHAT?? The last time that she put me in touch with the line, I got a price reduction of almost $3000 that she didn't even know about. When the Royal Caribbean asked where to send the receipts, I had him send them to me. When it came time to make the final payment, I got an email saying that United didn't know how much I owed. WHAT? I called and spoke to the first agent that answered. Thank goodness! She was marvelous. She could see my reservations, she knew the prices, she could link the reservations (finally) and she tried to change my opinion of . I don't think that is possible. There are too many choices out there. If this was my first cruise, it would have been atrocious. I am so thoroughly disappointed in your customer service. I was recommended by a very happy customer. But I will not be back.

Embarkation

5 out of 5
Everything went smoothly and quickly. Considering the size of this ship, the embarkation process is amazingly straightforward and flows well.

Ship experiences

Food and Dining

5 out of 5
Good selections, great service

Onboard Activities

5 out of 5
Pools, rock wall, trampolines, RipCord, SeaPlex (over and over again)

Entertainment

5 out of 5
The Book was interesting and fun. Show Girls was excellent. The Effectors was good, although the superhero thing is not my thing.

Children's Programs

3 out of 5
The youngest loved Adventure Ocean. Lack of actual control in the SeaPlex was irritating. If it is Kids Play, someone should get the adults OFF the courts.

Service and Staff

5 out of 5
Waiters were over the top! Taking care of the special requests of children and always being professional. Room steward was excellent. Everyone on board was smiling and helpful at all times.

Ship Quality

5 out of 5
Everything was nice

Cabin / Stateroom

5 out of 5
Standard expectations. Glad to have connecting rooms and balconies open for the family

Ship tip

DON'T USE TO BOOK

Ports of call

Ft. Lauderdale (Port Everglades), Florida

5 out of 5

Labadee (Cruise Line Private Island)

5 out of 5
Reserved a cabana. Always a nice stop

Falmouth, Jamaica

3 out of 5
The most boring port invented.

George Town, Grand Cayman

5 out of 5
Typical Caribbean island. We took a private taxi to a public beach.

Disembarkation

5 out of 5
Smooth and fast. Love facial recognition for customs process!
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4 Comments

YeniG    1 year ago

Thank you for your review. I'm glad you had a great cruise despite the planning not going as smoothly.

javawoody    1 year ago

Sometimes pays to have a independent TA

AuntPinkie    1 year ago

Appreciate your detailed review. Glad you enjoyed your cruise in spite of the planning fiasco.

eugenecurran    1 year ago

wow that agent experience sound terrible

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