Worst Agent Experience EVER
Odyssey of the Seas Cruise Review to Caribbean - Western
6 Night Western Caribbean (Ft. Lauderdale Roundtrip)
Sail date: December 17, 2022
Ship: Odyssey of the Seas
Cabin type: Balcony
Cabin number: 13178
Traveled as: Family (young children)
Reviewed: 1 year ago
Review summary
The cruise was as expected. My experience with defies logic. The agent assigned to me recommended cabins without knowing anything about them. She did not acknowledge my loyalty levels to find better accommodations, until I insisted that she take another (3 times) look. I was booking for a family trip and looking at the deck plans, I selected adjoining cabins that could be opened up and where one cabin could accommodate four people. When I got the receipt, I was booked in two separate reservations (not linked) and the cabins were decks apart. Wdhen I called for assistance, she connected me directly with Royal Caribbean and then she dropped off the line. I am capable of booking directly with the line. I expected service through the agent and have had better experience with other agencies in the past. When the line changed the itinerary and took out a day, I got an email but no information. When I called, she was clueless. And connected me with the line AGAIN. When I asked if she would monitor the reservation for changes in the prices that would benefit me, I was told to call back every week. WHAT?? The last time that she put me in touch with the line, I got a price reduction of almost $3000 that she didn't even know about. When the Royal Caribbean asked where to send the receipts, I had him send them to me. When it came time to make the final payment, I got an email saying that United didn't know how much I owed. WHAT? I called and spoke to the first agent that answered. Thank goodness! She was marvelous. She could see my reservations, she knew the prices, she could link the reservations (finally) and she tried to change my opinion of . I don't think that is possible. There are too many choices out there. If this was my first cruise, it would have been atrocious. I am so thoroughly disappointed in your customer service. I was recommended by a very happy customer. But I will not be back.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
DON'T USE TO BOOK
Ports of call
Ft. Lauderdale (Port Everglades), Florida
Labadee (Cruise Line Private Island)