We went to Miami a day early, but still had to check-in, etc., at the pier, as Norwegian isn't set up to do that process for their guests at the hotel. We found the food to be served cold most of the time. The staff seems to be under-trained and cannot communicate very well with the passengers. If you wanted to make substitutions, forget it, you are told that they will check and it doesn't get done. We never had the correct silverware and had to look for someone to get us or just help ourselves. During the week cruise, there were at least three different times that we had chipped glasses and one time, that the candle holder on the table was cracked and broken.We didn't eat in the alternative eating places as we felt like we had paid a great deal for the cruise and didn't feel like paying more for food.Our room had a noise of wind blowing through it every night. We placed a towel up against the bottom of the door, which helped. Before that, you would think you were in a blizzard in North Dakota in January.The reception desk had a standard answer for everything, "I can't do anything about it." Didn't find them helpful at all.The credit desk was understaffed and had the attitude that they really didn't care to help you with overcharges on your bill, they didn't care.The carpet in our room wasn't vacuumed all week. Had to hunt down the cabin steward to get kleenex, shampoo, etc., replaced. They were pleasant when you found them but don't feel like the customer should have to do that.We have cruised four other times with another cruise line and in the past have always felt like there just wasn't enough the staff could do for you. They were there to make your time great. We felt like staff on the Sun didn't care if we were there or ever returned.
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