huge disapointment

Item: Norwegian Pearl
Rating: 2.8
Author: marykork

Norwegian Pearl Cruise Review to Panama Canal, Central America

marykork

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 37

Overall rating:

2.8 out of 5

Verified Review

11 Night Panama Canal - Partial Transit (Miami Roundtrip)

Sail date: January 03, 2022

Ship: Norwegian Pearl

Cabin number: 5558

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

poor communication from BJ's travel staff after the initial cancellation created issues with our large group. The health and safety of the older members of presented constant challenges regarding refunds and FCC's. I'll book directly with cruise line next time.

Embarkation

3 out of 5

directions and information at the port were incomplete, directions to processing for cards was wrong, had to go back to counter after asking agent what the next step after covid testing was

Ship experiences

Food and Dining

2 out of 5

food was mediocre the first day and cold the next in the pub, opted for the dining room for the balance of the shortened cruise and even the food there was delivered room temp

Onboard Activities

1 out of 5

most were canceled

Entertainment

2 out of 5

guitarist in lobby was loud and off key

Service and Staff

4 out of 5

only redeeming quality of the canceled trip - except they were the reason for the cancellation

Ship Quality

4 out of 5

Cabin / Stateroom

3 out of 5

received an upgrade (still waiting for the refund though) I don't think I would choose an OV for 3 ppl for a future cruise

Disembarkation

4 out of 5

10 Comments

OhchadOh 2 years ago

I'm pretty sure everyone on that ship is getting some form of refund. It was the trip that was cut short because the entertainment director (among others) got COVID. That's why he's waiting for a refund.

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Curt34 2 years ago

Thanks for the review.

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javawoody 2 years ago

Why would you expect a refund for a upgrade?

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BeachDiva 2 years ago

Sorry 😢

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AuntPinkie 2 years ago

Sorry this cruise didn’t meet your expectations. You learned a lesson and it’s good you have passed this information on. Appreciate your feedback.

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izrgreen 2 years ago

You need to talk to BJ’s

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PiratesWorld 2 years ago

BJ’s travel issues are not NCL fault.

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nclcruzr 2 years ago

Read the fine print, not the cruise line's fault. Received an upgrade but also want a refund! Cruising may not be for you.

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Gwbigdog 2 years ago

Not the cruises fault

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cruising2004 2 years ago

Thanks for sharing. However your most of your complaint should be addressed to BJ’s and not the cruise lines.

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