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Molly2484 Cruise Review on Norwegian Pearl on Nov 10, 2017

Norwegian Pearl Cruise Review

Reviews: 2
Helpful Votes: 12

Overall rating:

3 out of 5
Norwegian Pearl

Sail date: November 10, 2017

Ship: Norwegian Pearl

Reviewed: 6 years ago

Review summary

We enjoyed each port but overall found the service on the ship to be seriously lacking. This was our first cruise with Norwegian. I wouldn’t sail the Pearl again and I’m hesitant to sail with NCL again as well. A few of the issues we had: A drink was spilled and when I told a bar service member at the Pool deck I was told to walk up to the deck above, ask for a towel, and wipe it up. I’m a pretty laid back person but this rubbed me the wrong way. Walking through the pool deck just after midnight and ended up getting my purse and shirt sprayed with white paint. There weren’t any signs posted saying wet paint and when I went to the customer service desk they just shrugged it off. There were other small things, it took an hour and a half one night to get someone to come turn down he couch bed for my son, etc. Our room steward was awesome. They didn’t send him to turn down the bed it was someone else. He showed my son how to make a monkey towel animal and he went above and beyond. There was an issue with my parents as well. It took 4 days to resolve even when showing receipts. We all went together as a celebration cruise. They had sailed with Carnival before and were surprised at how rude some of the staff they encountered were. Food wise was ok. Cagneys and Teppanyaki were our favorite up charge restaurants. Moderno was ok. La Cucina was awful. Le Bistro was ok. We purchased extra meals and decided not to use them and asked to be refunded on board. They said no problem. We have yet to be refunded. The buffet was limited. Our favorite place to eat ended up being O’sheehans. The food was always hot and the wait staff was great. Summers Palace for breakfast was great as well. Getting on and off the boat in NOLA was a mess. Be prepared for that. My son opted to not go to the kids club so I’m not sure about that but we did see other kids going and they seemed to like it.
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