Norwegian Pearl Cruise Review to Caribbean - Western

Contributor Level: Deck Hand

4-6 cruises


Helpful Vote

1 out of 5

Terrible customer service

Sail Date: October 01, 2011

Reviewed: 5 years ago

Traveled As: Family (older children)

Room Type: Inside

From the get go something was just off. I was traveling with my mother who was in a wheelchair. We got no help just getting on the ship. We rented a scooter and it was placed in another persons room. We went to the front desk who was not very helpful. We finally got the scooter when we went to dinner it was quite some time between courses. One of our bags didn't arrive until quite late the first night. Most of the public restrooms were out of toilet paper and paper towels and were dirty. One night the button for the toilet wouldn't work and 2 days our room smelled like sewage. I told the front desk, but they really had no reaction. The girl in the gift shop was rude most of the time. The one excursion we booked was not wheelchair accessible at all which is not what the web site says. Everything wasn't bad, at least the ship had a bright feel to it. The spa was well worth it and the second city show was really enjoyable. I also enjoyed the french bistro restaurant

Pros: The second city show was great

Cons: The customer service was the worst i have ever experienced on a cruise ship

Recommends Norwegian Pearl? No.

Ship Quality
public restrooms were dirty and half of the stalls had no toilet paper and were out of paper towels
Cabin / Stateroom
beds were not that comfortable. If you have more than 2 people in room the extra bed was a bunk bed or roll out bed which left you no room. the bathrooms were a good size because we had a wheelchair accessible room. Closet space was smaller than other ships i have been on. There were a lot of shelves though
Service and Staff
terrible, worst i have ever had on a cruise ship
Food and Dining
Food was good but it took about 5 days or the dining room to seem organized. Took a long time between courses. The dining room was nice looking
second city was great, the rest was average

Was this review helpful? 2

Be the first to comment

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.


* is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. is not responsible for content on external web sites.

Back to Top