Terrible customer service

Norwegian Pearl Cruise Review to Caribbean - Western

Experience: 4-6 cruises
Review: 1
Helpful Vote: 1

Overall Rating:

1 out of 5
Sail Date: October 01, 2011
Ship: Norwegian Pearl
Cabin Type: Inside
Traveled As: Family (older children)
Reviewed: 6 years ago

From the get go something was just off. I was traveling with my mother who was in a wheelchair. We got no help just getting on the ship. We rented a scooter and it was placed in another persons room. We went to the front desk who was not very helpful. We finally got the scooter when we went to dinner it was quite some time between courses. One of our bags didn't arrive until quite late the first night. Most of the public restrooms were out of toilet paper and paper towels and were dirty. One night the button for the toilet wouldn't work and 2 days our room smelled like sewage. I told the front desk, but they really had no reaction. The girl in the gift shop was rude most of the time. The one excursion we booked was not wheelchair accessible at all which is not what the web site says. Everything wasn't bad, at least the ship had a bright feel to it. The spa was well worth it and the second city show was really enjoyable. I also enjoyed the french bistro restaurant

Food and Dining

3 out of 5
Food was good but it took about 5 days or the dining room to seem organized. Took a long time between courses. The dining room was nice looking


3 out of 5
second city was great, the rest was average

Service and Staff

1 out of 5
terrible, worst i have ever had on a cruise ship

Ship Quality

1 out of 5
public restrooms were dirty and half of the stalls had no toilet paper and were out of paper towels

Cabin / Stateroom

3 out of 5
beds were not that comfortable. If you have more than 2 people in room the extra bed was a bunk bed or roll out bed which left you no room. the bathrooms were a good size because we had a wheelchair accessible room. Closet space was smaller than other ships i have been on. There were a lot of shelves though

Pros: The second city show was great

Cons: The customer service was the worst i have ever experienced on a cruise ship

Recommends Norwegian Pearl? No.

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