Cruise ports were fun but problems on boat!

Norwegian Jewel Cruise Review to Panama Canal, Central America

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 71

Overall rating:

3 out of 5
Verified Review
Norwegian Jewel

Panama Canal

Sail date: January 20, 2017

Ship: Norwegian Jewel

Cabin type: Suite

Cabin number: 9502

Traveled as: Couple

Reviewed: 7 years ago

Review summary

We stayed in a Penthouse suite and it smelled of smoke all the time.  The crew said it was because the our air vent was by the smoking lounge and if the smokers got too close to the vent, it sent smoke down to our room!!!  The smoke smell would wake me in the morning hours it was so strong!!!  I have written Norwegian twice and called them and they still have not replied and it has been over 15 days! I don't understand how as customers we have to pay on time but they do not have to reply to our problems in a timely manner!!!!  

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

5 out of 5

Service and Staff

5 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
Smoke smell in the room the entire trip!!!! Still waiting on Norwegian to reply to my complaint!
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