Nice Ship, sleazy accounting

Norwegian Jewel Cruise Review to Mexico

Cruises: 7+ cruises
Review: 1
Helpful Votes: 25

Overall rating:

4 out of 5
Verified Review
Norwegian Jewel

12 Night Mexican Riviera And Pacific Coastal (Los Angeles Roundtrip)

Sail date: April 24, 2016

Ship: Norwegian Jewel

Cabin type: Balcony

Cabin number: 9648

Traveled as: Couple

Reviewed: 8 years ago

Review summary

Good cruise with lots of extras. Handicapped room was very comfortable and in general ship was quite accessible. Ship did not blast you with loud music, public areas had comfortable music levels. Good food, good service BUT they managed to steal our $100 bonus. Our room charges showed the $100 ship credit, but on the last day they took it off again! I assumed that it was being deducted from the daily gratuity payments like Princess cruise lines does, so I was shocked when they took it off. When I tried to use it on the dis embarkment day by taking  the liquor from our Minibar, they advised since the account was already closed on the last day they would charge me extra for it!

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Comfortable, but phone could not be reached from bed, I was reluctant to leave my handicapped wife alone because of the phone access problem
Was this review helpful? 25

1 Comment

tzntay0208    8 years ago

Did you ever get an itemized printout to show all your charges? Hopefully you can get it straightened out by calling customer service. They do make you pay gratuities on NCL and the only way to take them off is afterwards filing a complaint. But the gratuities are $189.00 for two people for a 7 day cruise I believe. So the $100 credit would have covered only some of your gratuities.

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