PUT ON HOLD FOR 20 MINUTES WHEN CALLING CUSTOMER SERVIICE
Norwegian Jewel Cruise Review to Alaska - Inside Passage
7 Night Alaska Sawyer Glacier (Seattle Roundtrip)
Sail date: August 09, 2014
Ship: Norwegian Jewel
Cabin type: Balcony
Cabin number: 8020
Traveled as: Singles/Friends
Reviewed: 10 years ago
Review summary
WHEN I BOOKED WITH YOU YOU PROMISED A $ 100.OO ON-BOARD SPENDING VOUCHER. NEVER GOT HAD TO CALL AND ARGUE WITH SEVERAL DIFFERENT PEOPLE ABOUT THIS MATTER. VERY RUDE PEOPLE I TALKED TO. 3 DAYS BEFORE MY CRUISE WAS OVER AND CALLING EVERYDAY, THEY SAID THEY WOULD CREDIT ME $ 100.OO ON MY CREDIT CARD. BUT IT MIGHT TAKE 6-8 WEEKS. S A D ! ALSO, WHEN WE GOT TO CANADA MY HUSBAND AND 15 OTHER PEOPLE GOT DETAINED BY CANADA POLICE BECAUSE THEY ALL HAD A DUI IN (USA) THEY WERE ALL DETAINED FOR SEVERAL HOURS THEN THEY WERE NOT ALLOWED IN CANADA. SO WE WERE DOCKED AT VICTORIA BUT COULD NOT GO OFF BOAT. SOMEONE SHOULD HAVE TOLD US ABOUT THIS STUPID LAW THEY HAVE. ALSO WOULD LIKE TO REIMBURSED FOR THAT DAY. MY HUSBAND AND I COULD NOT GO WITH OUR FRIENDS TO THE SEE THE BUTCHART GARDENS. VERY VERY VERY DISSAPPOINTED !
HAVE CALLED SEVERAL TIMES ABOUT THIS INCIDENT ALSO, PUT ON HOLD FOREVER!!
JANET BECK
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Ship tip
MAKE SURE YUO ASK EVERY QUESTION YOU CAN THINK OF OR YOU WILL BE VERY DISSAPOINTED