Norwegian Jewel Cruise Review to Alaska - Inside Passage

Contributor Level: Purser

Experience
2-3 cruises

Review
1

Helpful Votes
2

1 out of 5

PUT ON HOLD FOR 20 MINUTES WHEN CALLING CUSTOMER SERVIICE

Sail Date: August 09, 2014

Reviewed: 2 years ago

Traveled As: Singles/Friends

Room Type: Balcony

WHEN I BOOKED WITH YOU YOU PROMISED A $ 100.OO ON-BOARD SPENDING VOUCHER. NEVER GOT HAD TO CALL AND ARGUE WITH SEVERAL DIFFERENT PEOPLE ABOUT THIS MATTER. VERY RUDE PEOPLE I TALKED TO. 3 DAYS BEFORE MY CRUISE WAS OVER AND CALLING EVERYDAY, THEY SAID THEY WOULD CREDIT ME $ 100.OO ON MY CREDIT CARD. BUT IT MIGHT TAKE 6-8 WEEKS. S A D !  ALSO, WHEN WE GOT TO CANADA MY HUSBAND AND 15 OTHER PEOPLE GOT DETAINED BY CANADA POLICE BECAUSE THEY ALL HAD A DUI IN (USA) THEY WERE ALL DETAINED FOR SEVERAL HOURS THEN THEY WERE NOT ALLOWED IN CANADA. SO WE WERE DOCKED AT VICTORIA BUT COULD NOT GO OFF BOAT. SOMEONE SHOULD HAVE TOLD US ABOUT THIS STUPID LAW THEY HAVE. ALSO WOULD LIKE TO REIMBURSED FOR THAT DAY. MY HUSBAND AND I COULD NOT GO WITH OUR FRIENDS TO THE SEE THE BUTCHART GARDENS. VERY VERY VERY DISSAPPOINTED  !

HAVE CALLED SEVERAL TIMES ABOUT THIS INCIDENT ALSO, PUT ON HOLD FOREVER!!

JANET BECK

Ship Quality
NO SALMON OR LOBSTER WHICH WE WERE TOLD WOULD BE AVAILABLE
Food and Dining
THE TZAR RESTAURANT WAS GREAT THE BUFFET WAS NOT QUALITY OF FOOD - POOR
Cabin / Stateroom
GOT A BALCONY IT WAS GREAT!
Service and Staff FRANCIA THE BARTENDER OUTSIDE DECK AND OUR STATE ROOM CLEANING GUY
Entertainment
IT WAS MOSTLY FOR CHILDREN. THE ENTERTAINMENT WAS NOT GREAT FOR ADULTS
Onboard Activities
NOT MUCH TO DO IF YOU DON'T GAMBLE OR PLAY BINGO.
Destinations and Excursions
OVERPRICED FOR WHAT YOU SAW.

Tip

MAKE SURE YUO ASK EVERY QUESTION YOU CAN THINK OF OR YOU WILL BE VERY DISSAPOINTED



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