NCL-Stands for No Customer Love

Item: Norwegian Jewel
Rating: 2
Author: SandraB10

Norwegian Jewel Cruise Review to Europe - Western Mediterranean

SandraB10

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 2

Overall rating:

2 out of 5

Sail date: September 01, 2007

Ship: Norwegian Jewel

Cabin type: Oceanview

Traveled as: Couple

Reviewed: 16 years ago

Review summary

Our problems were all related to customer service from NCL. They tell you your problems are handled and then when you get aboard you find out they are not. We paid for an outside cabin and were given one with an obstructed view which would have been much cheaper. They told us too bad they couldn't move us because the ship was full. We also did not get credit. They take the position that you have to go to your agent knowing that you are 6,000 miles away and can do nothing. We tried to get a written response from them before the cruise but they did not answer our letters or e-mail.

Ship experiences

Food and Dining

1 out of 5

Food was cafeteria level and usually not hot. Specialty options cost extra and other passengers said not to waste the money. The noise level at all eating places was terrible. The buffet area was so noisy we usually took our food and went outside to eat. Lots of people clamoring for a chance to stuff themselves on whatever they could grab.

Entertainment

3 out of 5

Either very good or a waste of time

Service and Staff

5 out of 5

Ship staff met all our expectations

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Pros: ports of call

Cons: Customer service by NCL

NCL-Stands for No Customer Love

Overall rating:

Review summary

Ship experiences

Recommends Norwegian Jewel? Yes!

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