Norwegian Jewel Cruise Review to Europe - Western Mediterranean

Contributor Level: Deck Hand

Experience
2-3 cruises

Review
1

Helpful Votes
0

2 out of 5

NCL-Stands for No Customer Love

Sail Date: September 01, 2007

Reviewed: 8 years ago

Traveled As: Couple

Room Type: Oceanview

Our problems were all related to customer service from NCL. They tell you your problems are handled and then when you get aboard you find out they are not. We paid for an outside cabin and were given one with an obstructed view which would have been much cheaper. They told us too bad they couldn't move us because the ship was full. We also did not get credit. They take the position that you have to go to your agent knowing that you are 6,000 miles away and can do nothing. We tried to get a written response from them before the cruise but they did not answer our letters or e-mail.

Pros: ports of call

Cons: Customer service by NCL

Recommends Norwegian Jewel? Yes!

Food and Dining
Food was cafeteria level and usually not hot. Specialty options cost extra and other passengers said not to waste the money. The noise level at all eating places was terrible. The buffet area was so noisy we usually took our food and went outside to eat. Lots of people clamoring for a chance to stuff themselves on whatever they could grab.
Ship Quality
Cabin / Stateroom
Entertainment
Either very good or a waste of time
Service and Staff
Ship staff met all our expectations


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