CommanderB Cruise Review on Norwegian Escape on Dec 09, 2018

Norwegian Escape Cruise Review

CommanderB

Contributor Level: Second Mate

Reviews: 5

Helpful Votes: 66

Overall rating:

2 out of 5

Sail date: December 09, 2018

Ship: Norwegian Escape

Reviewed: 5 years ago

Review summary

Starting with the positive, the food was all great except we wish we knew the selection ahead of time for the supper club shows(I hate beef). Oh and the pizza needs work. The specialty restaurants were great especially our night at the Brazilian steakhouse. Fernandes took amazing care of us even when we ordered the wrong wine by mistake. Another great experience was the catamaran excursion we took at St. Lucia. Amazing crew, great food/punch! The Brat Pack should have been the main show for the cruise. After Midnight was NOT a musical/play. It was a music revue with no plot whatsoever. We saw many guests walking out of this ridiculous “show” and we joined them. I was a little disappointed to find no martini bar and no indoor club as is on the Breakaway. Isn’t the Escape supposed to be a “breakaway plus” ship? I would like to tell you now about our last evening which has me seriously considering never booking with NCL ever again. We made a reservation in the Manhattan Room expecting a nice romantic end of cruise dinner. We dressed in our best and walked into the restaurant to find a line out the door. I told a staff member I had a reservation and she said we still had to wait. We waited for twenty minutes and were then seated right next to a very busy server station. Keep in mind we had a reservation.. We sat there as waiter after waiter came and went and bumped into my husband several times trying to access their station. Not a single one even acknowledged us or even gave us water. I finally flagged a supervisor down and asked why we were seated next to a server station when we made a reservation. This man physically pointed out several other stations and asked me if I saw all of the other stations around me. I was appalled that a manager would decide to argue with a guest who was noticeably upset. I accused him of arguing with me and he laughed at me! I have never in my life been berated by a restaurant staff member. Halfway through our meal he came over and offered to move our table. I did not want to move since I had one more course coming and was almost done. I wished I asked this man what his name was but after he kept trying to get me to move I threw my napkin on the table and left. I was not going to sit there and be treated like a child in what was supposed to be the nicest of the 3 main dining rooms. Maybe it was because we were a young couple, maybe it was because we were two men having dinner, all I know is that in all my 13 years working in the hospitality industry I would NEVER treat a guest the way that man treated me and my husband. I hope this experience was a fluke and specific to this ship.. I like Norwegian as a company, I was just extremely disappointed with their customer service on this trip.

CommanderB Cruise Review on Norwegian Escape on Dec 09, 2018

Overall rating:

Review summary

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