cjbrockes Cruise Review on Norwegian Escape on Aug 26, 2017

Item: Norwegian Escape
Rating: 1
Author: cjbrockes

Norwegian Escape Cruise Review

cjbrockes

Contributor Level: Deck Hand

Review: 1

Helpful Votes: 6

Overall rating:

1 out of 5

Sail date: August 26, 2017

Ship: Norwegian Escape

Reviewed: 7 years ago

Review summary

Gust service was horrible with their customer service. We were treated like criminals for our bill. Got charged for stuff we didn't do and we were always wrong when talking with them and after a long time fighting with them they found out we were right and they made the mistake. Closed our drink package twice during our cruise and had to make more trips to guests service to fix that. Had on ship shore credits and bought to extrusions and we had to fight tooth and nail to get reimbursed also got charged twice for the same extrusion and they swear up and down we didn't until they printed the bill out. Always told us that there cruise ship on your phone was never right and the desk people are never wrong. They ended up making my wife cry twice fighting for their scams on the bill. Don't forget to double check your room chargers cause trust me they were definitely in the wrong. Very unsatisfactory about there gust service and there extrusion people.

cjbrockes Cruise Review on Norwegian Escape on Aug 26, 2017

Overall rating:

Review summary

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