First NCL Cruise
Norwegian Escape Cruise Review to Caribbean - Eastern
7 Night Eastern Caribbean (Miami Roundtrip)
Sail date: May 20, 2017
Ship: Norwegian Escape
Cabin type: Balcony
Cabin number: 12852
Traveled as: Couple
Reviewed: 7 years ago
Review summary
The ship, amenities and most staff.
The Atrium buffet food was cold.
The internet café staff was terrible. No personality or customer service skills to solve an issue. Basically blew my wife off when she asked for assistance. Internet service was horrible. Purchased two unlimited packages. Was worthless. Never again. Ship ran out of some drink mixes a couple days before cruise ended. NCL should look at who they sell their excursions through. Transportation buses/taxis were death traps. If same transportation taxi/bus showed up for may return trip to ship, I would have taken a cab. Had a snorkel equipment problem and only one of two could go snorkeling. Tour provider could care less. Although they wanted a high rating on Trip Advisor. NCL did provide some remedy. Purchased 4 CruiseNext Deposits. Not sure if going to get a refund at this point. NCL was not so outstanding that I would not look at other cruise lines.
For the reasons above, this is why I rated it only very good, 4 stars. Mark
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
The additional costs add up. Initially the price looks attractive, but other fees and excursions add up. Wait until you get your bill. might be sticker shock