BenKaren Cruise Review on Norwegian Escape on Apr 22, 2017

Norwegian Escape Cruise Review

BenKaren

Contributor Level: Deck Hand

Review: 1

Helpful Votes: 3

Overall rating:

1 out of 5

Sail date: April 22, 2017

Ship: Norwegian Escape

Reviewed: 7 years ago

Review summary

Sadly, will have to say that the Getaway is by far the better ship with better experience. The staff at the Escape are very rude and almost none of them smiled. One of the jewelers tried to get my wife's attention and didn't know her name so she said "hey Baby." Staff at the pool side did not care to get passengers drinks or greet anyone, the result were overcrowded and overwhelmed bar staff. Housekeeping could not be reached for anything and left the room with trash or beds undone. The Matre D had no clue how to reference their own food suitable for diabetics. Exceptionally slow service at the restaurants. Most of the waiter staff got our orders wrong on every occasion. One of the waiters wouldn't serve drinks from the bar that was literally just outside the door, she was the only one that wouldn't serve drinks from the bar. Many of their programs finished very early like the sail away party that should have been an hour, instead the cruise director stopped after 30 minutes and looked at his watch like he had something else better to do. Finally, most of the food was blah at best. For those experienced at the Getaway you may not want to try this ship until it gets its staff in order and the food tasting better. No Flamingo Bar just a new Margaritaville at Sea restaurant that is ala cart and it's usually empty for good reason. Also, their is no noodle bar like the Getaway, essentially killing off two great complimentary dining experiences for more paid ala carte options. I will give kudos to the bar tenders as they worked their butt off getting those drinks out and the manager at Savor who tried to make up for the bad service. I will also give a positive review for the comedians and the "washi washi" guy. For diabetics, bring your own sugar free "powder" creamer and sugar substitute as their is no sugar free creamer and you may not like their sugar substitute. If possible grab those sugar free flavored drink mixes in powder or concentrated for more flavorful drinks. Also bring your own sugar free snacks as most of the food and drinks are loaded with sugar.

BenKaren Cruise Review on Norwegian Escape on Apr 22, 2017

Overall rating:

Review summary

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