Great Experience Except the Mini-bar Overcharge

Norwegian Encore Cruise Review to Alaska - Inside Passage

Cruises: 7+ cruises
Reviews: 5
Helpful Votes: 130

Overall rating:

4.2 out of 5
Norwegian Encore

Sail date: October 05, 2021

Ship: Norwegian Encore

Cabin type: Suite

Cabin number: 10918

Traveled as: Couple

Reviewed: 3 years ago

Review summary

Already looking forward to many more NCL cruises. Will be prepared for mini-bar issues well in advance of last day. Thought I gained 10 pounds but only about 3, which I should have off soon!

Embarkation

5 out of 5
glad everyone was vaccinated. testing process was smooth and efficient. a little wait afterwards but ok since it was to make sure ship was 100% sanitized for our arrival

Ship experiences

Food and Dining

5 out of 5
All food was excellent except cheap escargots in French restaurant. They were small Indonesian ones instead of plump French ones. All food otherwise was much better than any past cruise!

Onboard Activities

3 out of 5
Not really into much except relaxing, enjoying my book, etc.

Entertainment

4 out of 5
Kinky Boots was great-other shows cancelled for unknown reasons.

Children's Programs

I had no children. The youngest passenger, by what I was told, was one 12 year old due to the vaccination rules. I heard he was not allowed to visit the teen club with his older brother and the few teenagers on the cruise. That was wrong on NCL's part!

Service and Staff

4 out of 5
Everyone was friendly and welcoming. Waiters and ship personnel all were perfect, but the room steward or the person who manages the mini-bar charged me for my waters I received in the restaurants through my Premium drink package. I didn't use either of the 2 bottles in the mini-bar. I only put the unfinished ones I brought back from meals in there and then left the empties on the ledge. I would have been even more upset had I purchased the bottles without the Premium drink package and then been charged again!!!

Ship Quality

5 out of 5
Everything worked well

Cabin / Stateroom

4 out of 5
I was a handicapped cabin that I booked not knowing such. NCL contacted me a few weeks after I booked and informed me of such. I said I would give it up if someone needed it, but they said it was ok. The door was funky because it opened automatically when the key was used outside or the button pushed inside. It took 15 seconds before it would close so we had to wait outside when leaving to make sure it closed tightly. The bathroom door would also continuously open and close if not securely latched. We did enjoy the larger room and balcony but felt a little guilty about taking a handicapped room!

Ship tip

Eat at the finer restaurants, including Manhattan for breakfast and lunch.

Disembarkation

4 out of 5
Very smooth and efficient. Bag was where it was supposed to be and easy to find. Only issue was working with steward manager about mini-bar overcharge, which was promised to be resolved but wasn't!
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5 Comments

purpl    3 years ago

Sorry to hear of the mini-bar snafu but glad you enjoyed the rest of your cruise.

javawoody    3 years ago

Thanks for the review and sharing

Curt34    3 years ago

Thanks for the review.

izrgreen    3 years ago

Thank you for taking the time to write a review

cruising2004    3 years ago

Thank you for sharing your experience